Medical Information Associate

ERGOMED

. Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling .

Posted 10/12/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical information management, including the documentation and reporting of adverse events and product quality complaints. Proficient in providing timely responses to healthcare inquiries and supporting pharmacovigilance activities.

Highest-signal resume keywords

Medical Information ManagementPharmacovigilance ExperienceLife Science BackgroundCustomer Service SkillsAdvanced English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adverse Event ReportingMedical Database DocumentationRegulatory Inspection PreparednessCall HandlingProject Status Reporting

Soft Skills

Attention to DetailInterpersonal SkillsCommunication SkillsTime ManagementMultitasking

Industry Keywords

HealthcarePharmacyBiotechnologyChemistryBiology

About the role

Key responsibilities & impact

Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling
Identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
Track and fully document medical information enquiries in the Medical Information database
Participate in out-of-hours medical information provision for clients with 24/7 enquiry handling services
Provide management with regular project status and enquiry metrics updates
Assist with regulatory inspection preparedness for the company pharmacovigilance system
Participate in pharmacovigilance inspections or audits

Requirements

What you’ll need

Life science / biomedical background
Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
Customer service or call centre experience preferred
Comfortable receiving enquiries by phone
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization, and multitasking skills
Good attention to detail
Strong interpersonal and communication skills
Advanced English skills, both verbal and written

Benefits

Comp & perks

Remote work option
Flexible work environment
Growth opportunities
Collaborative team environment
Passionate team of experts in clinical research, pharmacovigilance, and quality consulting
Belonging-focused workplace where every voice counts