Senior Medical Information Associate

ERGOMED

. Handle complex medical information enquiries in English for healthcare professionals, patients, and internal stakeholders .

Posted 10/8/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling complex medical information inquiries and managing regulatory documentation while ensuring compliance with SOPs. Possesses strong communication skills in English and a solid foundation in life sciences, enabling effective support in medical information operations.

Highest-signal resume keywords

Medical Information ManagementPharmacovigilance ExperienceAdvanced English SkillsLife Science DegreeCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Information DocumentationAdverse Event ReportingRegulatory ComplianceCall HandlingProcess Improvement

Soft Skills

Time ManagementOrganizationAttention to DetailMultitaskingDelegation

Tools & Technologies

Medical Information Database

Industry Keywords

HealthcareBiomedicalPharmacyBiotechnologyChemistryBiologyNursing

About the role

Key responsibilities & impact

Handle complex medical information enquiries in English for healthcare professionals, patients, and internal stakeholders
Support translation activities and medical information call handling
Manage a wide range of enquiries based on business needs
Document and report adverse events, product quality complaints, pregnancies, and special situations according to regulatory requirements and company procedures
Track enquiries in the medical information database and perform follow-up activities when required
Support development of FAQs, standard response letters, and literature-based responses for complex enquiries
Act as a Medical Information Project Lead when required
Prepare client reports and facilitate client meetings
Participate in 24/7 medical information support services when required
Contribute to process improvement, inspection and audit readiness, project tracking, and ongoing Medical Information Operations support
Maintain high-quality standards and compliance with SOPs and regulations

Requirements

What you’ll need

Life science / biomedical background
Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
Prior experience in Medical Information or Pharmacovigilance
Prior experience in a call-center environment
Advanced English skills, both verbal and written
Customer service or call centre experience preferred
Comfortable receiving enquiries by phone
Comfortable working US working hours/shifts
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization, and multitasking skills
Good attention to detail

Benefits

Comp & perks

Flexible remote work arrangements
Opportunity to work with a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting
Growth and development opportunities
Diverse and inclusive workplace
Global work environment
Opportunity to contribute to patient safety and bring safe and effective pharmaceutical treatment to patients around the world