FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling complex medical information inquiries and providing accurate responses to healthcare professionals and patients. Proficient in regulatory compliance, documentation, and process improvement within medical information operations.
Highest-signal resume keywords
Medical Information ExpertisePharmacovigilance ExperienceAdvanced English SkillsLife Science BackgroundCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Information Call HandlingAdverse Event DocumentationQuality ComplianceSOP ComplianceProcess ImprovementProject TrackingFAQ DevelopmentStandard Response Letter PreparationLiterature-Based Response CreationDatabase Tracking
Soft Skills
Time ManagementOrganizationAttention to DetailMultitaskingDelegation
Industry Keywords
HealthcareBiomedicalLife SciencePharmacyBiotechnologyChemistryBiologyCall Centre EnvironmentRegulatory ComplianceInspection Readiness
About the role
Key responsibilities & impact- Handle complex medical information enquiries in English
- Provide accurate responses to healthcare professionals, patients, and internal stakeholders
- Support translation activities and medical information call handling
- Handle a wide range of enquiries according to business needs
- Document and report adverse events, product quality complaints, pregnancies, and special situations
- Track enquiries accurately in the medical information database
- Perform follow-up activities when required
- Support development of FAQs, standard response letters, and literature-based responses
- Act as a Medical Information Project Lead when required
- Prepare client reports and facilitate client meetings
- Participate in 24/7 medical information support services when required
- Contribute to process improvement, inspection and audit readiness, and project tracking
- Support Medical Information Operations while maintaining quality and regulatory compliance
Requirements
What you’ll need- Life science / biomedical background
- Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
- Prior experience in Medical Information or Pharmacovigilance
- Prior experience in a call-centre environment
- Advanced English skills, both verbal and written
- Customer service or call centre experience preferred
- Comfortable receiving enquiries by phone
- Comfortable working US working hours/shifts
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization, and multitasking skills
- Good attention to detail
- Ability to comply with SOPs, regulations, and quality standards
Benefits
Comp & perks- Remote work option
- Flexible working environment
- Growth and professional development opportunities
- Collaborative and supportive team culture
- Belonging and inclusive workplace
- Opportunity to participate in 24/7 medical information support services
- Opportunity to work with global teams across Europe, North America, South America, Asia and Australia