Senior Medical Information Associate

ERGOMED

. Handle complex medical information enquiries in English for healthcare professionals, patients, and internal stakeholders .

Posted 10/8/2026full-timeRemote • United States, Bosnia & HerzegovinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling complex medical information inquiries and managing regulatory documentation while ensuring compliance with SOPs. Proficient in customer service and project management within the healthcare sector.

Highest-signal resume keywords

Medical Information ManagementPharmacovigilance ExperienceAdvanced English SkillsLife Science BackgroundCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Information DocumentationAdverse Event ReportingRegulatory ComplianceData TrackingFAQ DevelopmentStandard Response Letter PreparationProject TrackingInspection ReadinessProcess ImprovementMultitasking

Soft Skills

Customer ServiceTime ManagementOrganizationAttention to DetailDelegation

Tools & Technologies

Medical Information Database

Industry Keywords

HealthcareBiomedicalPharmacyBiotechnologyChemistryBiologyNursingCall Center Environment24/7 Support ServicesClient Reporting

About the role

Key responsibilities & impact

Handle complex medical information enquiries in English for healthcare professionals, patients, and internal stakeholders
Support translation activities and medical information call handling
Manage a wide range of medical information enquiries based on business needs
Document and report adverse events, product quality complaints, pregnancies, and special situations according to regulatory requirements and company procedures
Track enquiries accurately in the medical information database
Perform follow-up activities when required
Support development of FAQs, standard response letters, and literature-based responses
Act as a Medical Information Project Lead when required
Prepare client reports and facilitate client meetings
Participate in 24/7 medical information support services when required
Contribute to process improvement, inspection and audit readiness, project tracking, and Medical Information Operations support
Maintain high-quality standards and compliance with SOPs and regulations

Requirements

What you’ll need

Life science / biomedical background
Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing
Prior experience in Medical Information or Pharmacovigilance
Prior experience in a call-center environment
Advanced English skills, both verbal and written
Customer service or call centre experience preferred
Comfortable receiving enquiries by phone
Comfortable working US working hours/shifts
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization, and multitasking skills
Good attention to detail

Benefits

Comp & perks

Flexible work arrangements / remote work
Growth opportunities
Collaborative and supportive team culture
Global work environment
Professional development through ongoing support and project involvement
Opportunity to participate in global team and client activities