Operations & After-Sales Manager

Ergotopia

. Manage the process from B2B customer purchase confirmation through coordination and planning, transport and assembly, to after-sales support .

Posted 9/23/2026full-timeDarmstadt • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer processes, optimizing logistics within an ERP environment, and enhancing customer satisfaction through effective communication and collaboration. Proficient in analyzing data to drive actionable insights and improve cross-functional operations.

Highest-signal resume keywords

B2B Customer ManagementERP System OptimizationLogistics Process UnderstandingFluent GermanFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process AnalysisData AnalysisOrder ManagementCross-Functional OptimizationCustomer Communication

Soft Skills

Strong Organizational SkillsAttention to DetailSolution-Oriented MindsetSelf-Directed Work StyleEnergetic Working Style

Industry Keywords

B2BAfter-Sales SupportCustomer ExperienceInterdisciplinary ProjectsTransport and Assembly

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the process from B2B customer purchase confirmation through coordination and planning, transport and assembly, to after-sales support
Serve as the primary point of contact for B2B customers regarding delivery, assembly, and complaints
Develop and maintain a robust, fast, and reliable ordering process in the ERP system
Analyze processes holistically and optimize them cross-functionally to improve efficiency and customer satisfaction
Support interdisciplinary projects in operations, automation, and customer and partner management
Collaborate with external partners and internal teams to develop customer-focused solutions and continuously improve the customer experience

Requirements

What you’ll need

Relevant professional experience
Relevant academic degree
Experience in customer communication
Understanding of logistics processes within an ERP environment
Hands-on, intrinsically motivated, self-directed, and energetic working style
Ability to understand and optimize cross-functional processes holistically
Strong organizational skills, attention to detail, and a solution-oriented mindset
Strong analytical skills and the ability to turn data into actionable insights
Fluent German, both written and spoken
Fluent English
Willingness to travel occasionally for meetings with production partners

Benefits

Comp & perks

The opportunity to take your career to the next level at one of Germany’s fastest-growing office-furniture e-commerce start-ups
A strong feedback culture and a monthly personal development budget of €50, including optional BookBeat and Blinkist subscriptions
Company events, after-work get-togethers, and a team-event budget at department level
Office equipped with ergonomic furniture, air conditioning, an office dog policy, snacks, and beverages
Edenred card with a monthly €50 tax-free benefit or the option to join EGYM Wellpass
Employee discount on our portfolio, also available to friends and family, plus exclusive discounts through our Corporate Benefits platform
Flexible working hours
Hybrid work culture (office and home office)
30 days of annual leave
Workation option