Ergotopia

Account Manager

• Strategically expand market presence across Northern Germany
• Develop new revenue opportunities and contribute to regional growth
• Guide B2B customers through the entire sales process, from initial contact and needs assessment through closing and the development of long-term partnerships
• Acquire new B2B customers through outbound prospecting
• Strategically develop existing customers, from small businesses to enterprise accounts
• Systematically manage regional inbound leads and convert them into successful projects through consultative selling
• Manage complex customer projects, develop solution concepts, and coordinate implementation with internal teams
• Document sales activities in the CRM
• Analyze market and competitive developments and derive initiatives to further advance sales methods

Account Manager – Northern Germany

Operations

• Manage the process from B2B customer purchase confirmation through coordination and planning, transport and assembly, to after-sales support
• Serve as the primary point of contact for B2B customers regarding delivery, assembly, and complaints
• Develop and maintain a robust, fast, and reliable ordering process in the ERP system
• Analyze processes holistically and optimize them cross-functionally to improve efficiency and customer satisfaction
• Support interdisciplinary projects in operations, automation, and customer and partner management
• Collaborate with external partners and internal teams to develop customer-focused solutions and continuously improve the customer experience

Operations & After-Sales Manager

• Expand market presence across Northern Germany and develop new revenue opportunities
• Guide B2B customers through the entire sales process—from initial contact and needs assessment to closing and building long-term partnerships
• Acquire new B2B customers through outbound prospecting
• Strategically develop existing customers, from small businesses to enterprise accounts
• Systematically manage regional inbound leads and convert them into successful projects through consultative selling
• Manage complex customer projects, develop solution concepts, and coordinate implementation with internal teams
• Document sales activities in the CRM
• Analyze market and competitive developments and derive initiatives to further improve sales methods

Account Manager – Northern Germany

Operations & After-Sales Manager

Account Manager, Northern Germany