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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and order management, utilizing Salesforce and Oracle to manage customer interactions and order processing efficiently. Capable of supporting continuous process improvement initiatives while maintaining high-quality service standards.
Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyOracle ProficiencyOrder ManagementMulti-Tasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData EntryTroubleshootingService Request CreationReturn Material Authorization (RMA) Management
Soft Skills
Team CollaborationProblem SolvingCommunication
Tools & Technologies
SalesforceOracleMicrosoft Office
Certifications & Qualifications
Associates of Arts (AA) in Business Administration or Marketing
Industry Keywords
Contact Management SystemLean Business EnterpriseContinuous Process ImprovementCustomer InteractionSales Support
Tech Stack
Tools & technologiesAssemblyOracle
About the role
Key responsibilities & impact- Provide primary support for the global contact management system
- Receive, process, and confirm product orders
- Assist customers with assembly instructions
- Provide shipping information and resolve billing questions
- Troubleshoot customer problems and escalate to technical support as needed
- Act as liaison between customers, partners, sales managers, and internal departments
- Meet call quality and service level expectations for incoming activity
- Update contact records in Salesforce for inbound calls, chats, and emails
- Use Oracle and Salesforce to obtain and relay order status information
- Process and check free-of-charge and non-standard orders
- Provide product availability, pricing, shipment tracking, order status, and delivery information
- Convert or enter orders into the order management system
- Partner with Operations on proper lead times
- Research customer problems and complaints and initiate corrective action
- Create Service Requests, replacement orders, and NCRs
- Issue and follow up on Return Material Authorizations (RMAs)
- Issue call tags and return labels according to policy
- Provide freight quotes
- Back up sales support representatives during absences
- Maintain accurate and timely sales-operations systems and customer data
- Support Lean Business Enterprise continuous process improvement and waste elimination initiatives
- Perform additional duties as requested
Requirements
What you’ll need- Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
- One to two years of customer service experience required
- Ability to multi-task required
- Ability to work in a flexible team environment; hours may change
- Familiarity with Microsoft Office, including Excel, PowerPoint and Outlook
- Familiarity with Oracle and Salesforce
- Must be able to perform the physical requirements of the job as described for the position
Benefits
Comp & perks- Competitive wages consisting of base pay, bonus and/or incentive pay based on position
- Medical, dental, vision, life, and disability insurance
- Tuition reimbursement
- 401k with match
- Employee Assistance Program (EAP)
- Paid Time Off (PTO), including vacation and sick and safe time
- Eleven paid holidays
- Ten weeks of paid maternity leave
- Four weeks of paid paternity leave
- Three days of paid grandparents leave
- Career milestones recognition program at five years, ten years, fifteen years and beyond
- Fast-paced, innovative and flexible work environment