Ergotron

General

• Perform on-site installations, maintenance, and repairs of Ergotron equipment
• Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality
• Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance
• Document service visits, including repairs performed and parts used, in the company’s service management system
• Maintain timely and accurate expense reporting and submissions
• Respond to customer inquiries and issues promptly and professionally
• Maintain a well-stocked van inventory of necessary parts and tools for service calls, if applicable
• Manage time tracking as outlined in policy stated in employee resource guide
• Travel to customer locations as assigned, up to 100%
• Assist in managing customer relationships for assigned account(s), if applicable
• Update required systems and programs for sales operations, including Salesforce, to maintain customer data
• Support Lean Business Enterprise initiatives for continuous process improvement and waste elimination
• Perform additional duties as requested

Explore Field Service Specialist II at Ergotron. Review requirements and application details.