Field Service Specialist II

Ergotron

. Perform on-site installations, maintenance, and repairs of Ergotron equipment .

Posted 10/9/2026full-timeFort Worth • Texas • United StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong mechanical and electrical troubleshooting skills, with proficiency in electronic testing equipment and effective communication. Capable of managing customer relationships and performing timely service visits while adhering to safety and operational standards.

Highest-signal resume keywords

Mechanical TroubleshootingElectrical TroubleshootingElectronic Testing EquipmentSalesforce ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ExperienceTechnical Support ExperiencePreventive MaintenanceService DocumentationExpense Reporting

Soft Skills

Excellent CommunicationInterpersonal SkillsTime ManagementIndependent Work

Tools & Technologies

Microsoft OfficeERP SystemsService Management System

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Healthcare EnvironmentLean Business EnterpriseCustomer InquiriesService Calls

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Perform on-site installations, maintenance, and repairs of Ergotron equipment
Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality
Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance
Document service visits, including repairs performed and parts used, in the company’s service management system
Maintain timely and accurate expense reporting and submissions
Respond to customer inquiries and issues promptly and professionally
Maintain a well-stocked van inventory of necessary parts and tools for service calls, if applicable
Manage time tracking as outlined in policy stated in employee resource guide
Travel to customer locations as assigned, up to 100%
Assist in managing customer relationships for assigned account(s), if applicable
Update required systems and programs for sales operations, including Salesforce, to maintain customer data
Support Lean Business Enterprise initiatives for continuous process improvement and waste elimination
Perform additional duties as requested

Requirements

What you’ll need

Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred
2-5 years experience in field service or technical support roles
Strong mechanical and electrical troubleshooting skills
Experience with electronic testing equipment (multimeters, etc.)
Excellent communication and interpersonal skills
In healthcare environment, required to adhere to all site level vaccine and screening requirements
Ability to work independently and manage time effectively
Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce
Must be able to perform the physical requirements of the job as described to you for the position
Valid driver’s license with safe driving record
Travel up to 100% is required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Tuition reimbursement
401k with match
Employee Assistance Program (EAP)
Five weeks of Paid Time Off (PTO)
Eleven paid holidays
Ten weeks of paid maternity leave
Four weeks of paid paternity leave
Three days of paid grandparents leave
Career milestones program with recognition and rewards at five years, ten years, fifteen years and beyond