Business Support Specialist

Erie Insurance Group

. Serve as local liaison to Agency Force and Branch sales personnel .

Posted 10/16/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $40,121 - $64,090 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and administrative capabilities, with proficiency in Microsoft Office products and a solid understanding of insurance processes. Capable of coordinating communications, events, and training while maintaining compliance with underwriting guidelines.

Highest-signal resume keywords

Administrative SupportEvent CoordinationMicrosoft Office ProficiencyInsurance KnowledgeData Reporting in Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office ExperienceWord ProcessingSpreadsheet SoftwareDSPro KnowledgeInsurance GuidelinesFile AuditsData ManagementMeeting PreparationAgent RecruitmentConfidential Information Handling

Soft Skills

CommunicationOrganizational SkillsAttention to DetailProblem-SolvingInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointDSPro

Certifications & Qualifications

High School DiplomaGEDValid Driver's License

Industry Keywords

InsuranceUnderwritingAgent RecruitmentSales SupportMarketing Programs

About the role

Key responsibilities & impact

Serve as local liaison to Agency Force and Branch sales personnel
Organize and coordinate Agency-related communications, events, meetings and training
Provide administrative support for Branch Manager, District Sales Managers and related sales personnel
Coordinate and support corporate Marketing programs for the local sales area
Develop and maintain knowledge of DSPro and other ERIE systems; assist in training new Agents and agency staff
Develop and maintain knowledge of ERIE underwriting guidelines and marketing programs
Introduce and review ERIE guidelines and programs with newly appointed Agents, sub-Agents and customer service representatives
Coordinate ERIE underwriting and marketing materials for Agents
Handle routine Agent inquiries and assist with tracking Agent change requests from Policyholders
Refer complex questions, issues and complaints to Branch Manager, District Sales Manager or Sr. Business Support Specialist
Organize and coordinate educational and sales meetings with Home Office Corporate Training and Development as appropriate
Plan events and meetings, secure facilities or venues, and arrange accommodations
Coordinate and administer the Agent submission process, including appointments, terminations, new Agent paperwork, mergers, incorporations and background checks
Coordinate Agent recruitment activities and conduct database searches or other research to identify potential Agent targets
Maintain records and gather, verify and distribute confidential information
Conduct file audits at the Branch Office and Agent offices as needed
Ensure applications are signed by appropriate parties
Perform administrative duties including scheduling, correspondence, diary management, spreadsheets, typing, filing, organizing and mass mailings
Answer phone calls and direct visitors
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Two years of office experience required, preferably in an insurance-related environment
Proficiency in spelling, grammar and punctuation required
Working knowledge of word processing and spreadsheet software required
Proficiency in Microsoft Office products desired, including Word, Excel and PowerPoint
Working knowledge of DSPro preferred
Working knowledge of insurance preferred
Valid driver's license and good driving record required
Experience with large-scale meeting preparations preferred
Experience with data and reporting within Excel preferred

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Career development, including tuition reimbursement for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Annual bonus payment may be available