Erie Insurance Group

Property Adjuster

• Handle property claims within the designated level of authority
• Service the assigned territory and handle litigated claims when required
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect property damage and prepare estimates
• Evaluate claims information and make coverage recommendations
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Bring assigned claims to conclusion
• Interact with agents and district sales managers
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of estimating practices and procedures for property claims
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Conduct daily property inspections while operating from a home office

Property Adjuster I

General

• Exercise independent discretion and judgment in handling or directing litigated claims
• Service claims and jurisdictions in eastern Pennsylvania
• Conduct investigations and evaluate and make recommendations regarding coverage, liability, and resolution strategies
• Select, engage, and collaborate with defense counsel in handling lawsuits
• Manage litigation expenses and ensure defense counsel adheres to ERIE's billing guidelines
• Comply with and direct defense counsels' utilization of Outside Counsel Guidelines
• Train and mentor
• Document claim files
• Maintain regular and predictable attendance

Litigation Specialist

• Handle property claims within designated level of authority using independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate claims information and make recommendations regarding coverage
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service assigned territory and bring assigned claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving property damage or coverage issues, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property claims estimating practices and procedures
• Attend industry-related and other training sessions on policy changes, interpretation, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete a 15-week Property Adjuster Trainee program including multiple weeks of classroom and hands-on training in Erie, Pennsylvania
• Apply training to claims alongside mentors and supervisors

Facilitator

• Settle claims within limits of authority under minimal supervision
• Process first-party automobile, third-party clear-liability automobile, and low-severity property claims
• Contact policyholders and/or claimants
• Verify coverage and set reserves
• Set up and/or issue payments using ERIE’s approved payment methods
• Establish contact with all parties involved in claims in accordance with ERIE’s expectations
• Handle inquiries from policyholders, agents, insurance carriers, claimants, and others
• Enter loss information into the claims system
• Prepare correspondence, forms, and related materials
• Review all pending claims and activities regularly
• Provide support for property claims during periods of heavy volume
• Follow other job-related instructions and perform additional duties requested by the supervisor

Claims Facilitator

Security Analyst

• Coordinate transitions to new vendors, new business or technical processes, new technology, or significant changes to current technology
• Implement changes affecting business or technical processes with moderate to high stakeholder impact and complexity or deadline challenges
• Analyze business or technical processes with moderate to high stakeholder impact
• Conduct research, generate comparisons, draw conclusions, make recommendations, and validate solutions for transitional changes
• Detect and prevent organizational threats through security audits and risk analysis
• Ensure actions align with enterprise strategies
• Communicate with customers, team members, and stakeholders to ensure successful outcomes
• Conduct investigations with internal and external entities
• Use technical guidance from leaders and higher-level peers to address complex problems and projects
• Administer daily operations and implementation of security, emergency communication, and fire/life safety systems
• Develop and maintain knowledge of ERIE's technical security systems, procedures, and practices
• Assist senior staff with security initiatives and implementation resolutions
• Assist with developing training programs and applications for security and fire/life safety systems at Home Office and field office locations

Learning and Development

• Support critical enterprise strategic initiatives of the largest size and highest complexity by developing and executing change management plans
• Create and implement change management deliverables to maximize user adoption and minimize resistance
• Discover opportunities for process improvements on complex projects
• Act as a business liaison responsible for change management plans for enterprise programs and projects
• Partner with program/project sponsors to define impacts, change management strategy and scope, and success measures
• Create and implement integrated cross-functional change management plans covering timing, sequencing, audiences, and evaluation measures
• Design and deliver stakeholder analyses and communications plans
• Lead the design, development, and implementation of change management communication and training plans
• Lead strategic initiatives involving new technologies, innovation, business-process reengineering, and sustainable process improvements
• Create and manage message platforms for Employees, Agents, and Customers
• Define and measure success metrics, monitor change progress, and prepare risk mitigation tactics
• Collaborate with the corporate program management office (PMO) to support enterprise strategic initiative success
• Serve as the primary change management resource for assigned strategic initiatives
• Mature the change management discipline across the enterprise using Prosci methodology
• Train and develop less experienced staff and provide guidance and feedback to other change management specialists

Organizational Change Management Consultant

• Handle property claims within designated authority and exercise independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect damage and prepare estimates
• Evaluate coverage, claim information, and total claim value
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving damage, coverage, and potentially litigation
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required

Compliance

• Monitor, assess, and work with management to mitigate the organization’s overall compliance risk exposures
• Conduct risk assessments of ERIE operations to identify potential liabilities and non-compliance risks
• Partner with first line of defense management and risk assurance teams to identify, assess, report, recommend mitigation, and monitor compliance and ethics risks
• Establish, implement, and monitor processes supporting regulatory and internal policy compliance
• Perform compliance testing and evaluate controls related to compliance risk exposures
• Collaborate with business areas and provide guidance on risk-specific mitigation plans
• Prepare recommendations and lead initiatives to enhance the Compliance Program
• Develop, maintain, and enhance compliance tools for conducting and monitoring risk assessments
• Prepare reports, metrics, and communications for business process leaders, senior leaders, executive leaders, and the Audit Committee
• Support internal requests for compliance risk assessment information and total cost of risk
• Lead complex initiatives improving compliance risk management through coordination, collaboration, and automation
• Identify state requirements, NAIC market regulation standards, and industry findings related to regulatory compliance risks
• Serve as an expert resource and primary advisor on highly complex compliance risk management matters
• Maintain a thorough understanding of ERIE’s business practices and operations

Compliance Risk Consultant

• Handle property claims within designated authority and exercise independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate coverage and make recommendations regarding claims
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle property claims involving damage or coverage, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions to stay current on policy changes, interpretations, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Attend a 15-week trainee program involving classroom, hands-on, and field training in Erie, Pennsylvania

Supervisor

• Supervise, train, and monitor assigned claims adjusters and other claims personnel
• Assist Claims Leadership in overseeing and handling claims
• Manage overall operations of a designated area
• Interview, hire, train, and direct personnel
• Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
• Review claims and adjusters’ files for coverage and adequate reserves
• Answer claims questions, review claim correspondence, and provide counsel on further action
• Resolve coverage and unusual questions within designated authority and conduct related research
• Maintain and apply working knowledge of adjusters’ files and statutory laws
• Recommend and participate in developing and evaluating claims procedures with the Claims Manager
• Handle claim complaints and inquiries
• Assist the Claims Manager and act on the manager’s behalf as necessary
• Direct processing of legal papers served upon ERIE and outside legal counsel activities
• Assist in trial preparation and attend pre-trial functions and trials as necessary
• Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards as required
• Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
• Serve on the Catastrophe Team, including travel on short notice to other locations

Claims Supervisor

Customer Advocate

• Actively listen to policyholders, agents, claimants, and employees to understand needs and clarify information
• Respond to approximately 65–75 inbound calls per day using various platforms
• Provide information and possible solutions regarding company products, services, policies, inquiries, complaints, and problems
• Resolve issues within scope of authority and escalate matters according to policy and procedure
• Manage and service office account books of business
• Respond to concerns across all lines of business using ERIE systems and products
• Make billing arrangements and correct accounting, underwriting, and policy errors
• Document resolutions within established guidelines
• Attend training and informational meetings to maintain knowledge of ERIE policies, procedures, processing systems, industry knowledge, and applicable licensure
• Train and mentor less experienced staff and act as a subject matter expert for the department and projects, as applicable
• Maintain regular and predictable attendance

Customer Advocate I

• Settle claims within limits of authority under minimal supervision
• Process first-party automobile, third-party clear-liability automobile, and low-severity property claims
• Contact policyholders and claimants
• Verify coverage and set reserves
• Set up and/or issue payments using ERIE’s approved payment methods
• Establish contact with all parties involved in claims according to ERIE’s expectations
• Handle inquiries from policyholders, agents, insurance carriers, claimants, and others
• Enter loss information into the claims system
• Prepare correspondence, forms, and related materials
• Regularly review pending claims and activities
• Provide support for property claims during periods of heavy volume
• Follow other job-related instructions and perform additional duties requested by the supervisor

• Exercise independent discretion or judgment in handling all types of property claims
• Assist or act on behalf of the claims supervisor when required
• Conduct investigations and interviews
• Inspect damage by driving to damage sites within the assigned territory or elsewhere as required
• Prepare estimates and recommendations
• Handle coverage questions and litigation
• Set and maintain reserves
• Review reports and related materials
• Direct experts
• Determine coverage and claim value
• Issue or decline payment
• Negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Represent the company at legal proceedings when required
• Complete industry-related training and remain informed about policy changes, interpretation, and legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required
• Maintain regular and predictable attendance

Adjuster

• Exercise independent discretion and judgment in claims handling involving complex liability issues, including coverage issues and minor injury claims
• Conduct investigations and evaluate and make recommendations regarding coverage and liability
• Set and maintain reserves
• Obtain documents to establish claim value
• Negotiate settlements or decline claims
• Document files and submit final reports
• Identify subrogation opportunities and initiate appropriate action
• Negotiate with all parties or their representatives within designated authority
• Complete required training
• Train and mentor
• Maintain regular and predictable attendance
• Handle New York claims from home within the ERIE operating footprint

Liability Adjuster

Sales

• Recruit, present and sell the ERIE Agency Career to prospective Agents and producers
• Select, hire, train and develop new independent Agents into self-supporting company representatives
• Influence independent Agents to sell ERIE products and services
• Train Agents on products, underwriting, servicing and Agency operations
• Oversee Policyholder, Agent and claimant complaints and inquiries
• Address underperforming Agents and hold them accountable for contractual performance
• Develop and maintain expertise in ERIE commercial, personal and life products, IT tools and sales resources
• Provide local-level input for rate reviews
• Act as a field underwriter for extraordinary property and casualty risks within binding authority limits
• Resolve Agents' sales and customer service problems with branch and home office staff
• Communicate new initiatives and changes to independent Agents
• Implement customer service, marketing, sales and underwriting best practices at the Agency level
• Sponsor and manage district and Agency sales contests, promotions and incentives
• Sell ERIE products and services to customers and prospects as a licensed, non-commission company Agent
• Advise Agents and staff on industry trends and Agency-level sales and marketing problems and opportunities
• Develop and implement Agency and district business plans and budgets
• Achieve annual P/C and EFL sales objectives, profitability goals and market-share targets
• Assess Agency performance trends and results
• Conduct reviews of underwriting, re-underwriting, profitability and compliance results
• Partner with Agents on corrective action when necessary

Property Adjuster I

Litigation Specialist

Property Adjuster

Claims Facilitator

Security Analyst

Organizational Change Management Consultant

Property Adjuster

Compliance Risk Consultant

Property Adjuster

Claims Supervisor

Customer Advocate I

Claims Facilitator

Property Adjuster

Liability Adjuster

District Sales Manager