Claims Facilitator

Erie Insurance Group

. Settle claims within limits of authority under minimal supervision .

Posted 9/18/2026full-timeRemote • Kentucky • United StatesJunior💰 $40,121 - $64,090 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims processing, including first-party and third-party automobile claims, while ensuring compliance with company standards. Proficient in customer service and data entry, with the ability to manage multiple claims and inquiries effectively.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceData EntryInsurance EducationLicensing Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingFirst-Party Automobile ClaimsThird-Party Automobile ClaimsProperty Claims ProcessingData EntryLoss Information EntryPayment IssuanceReserve SettingCorrespondence PreparationClerical Experience

Soft Skills

CommunicationProblem-SolvingAttention to DetailOrganizational Skills

Tools & Technologies

Claims System

Certifications & Qualifications

General Insurance EducationState Licenses

Industry Keywords

InsuranceClaims ManagementPolicyholder InteractionClaimant CommunicationCoverage Verification

About the role

Key responsibilities & impact

Settle claims within limits of authority under minimal supervision
Process first-party automobile, third-party clear-liability automobile, and low-severity property claims
Contact policyholders and claimants, verify coverage, set reserves, issue payments using approved methods, and settle claims
Establish contact with all parties involved in claims according to ERIE’s expectations
Handle inquiries from policyholders, agents, insurance carriers, claimants, and others
Enter loss information into the claims system
Prepare correspondence, forms, and related materials
Regularly review pending claims and activities
Provide support for property claims during periods of heavy volume
Follow other job-related instructions and perform additional duties requested by the supervisor

Requirements

What you’ll need

High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required
Pursuit of general insurance education preferred
Obtain appropriate licenses as required by state within 45 days of employment for external applicants and 90 days for internal applicants
Reside within close proximity of the Lexington Branch office
Frequent manual keying/data entry/inputting information/computer use (50–80%)
Ability to perform occasional driving, climbing/accessing heights, lifting/moving objects, and moving over 50 lbs using lifting aide equipment

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Career development, including a tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Work from home