Claims Facilitator

Erie Insurance Group

. Settle claims within limits of authority under minimal supervision .

Posted 10/6/2026full-timeCary • North Carolina • United StatesJunior💰 $40,121 - $64,090 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims processing, including first-party and third-party automobile claims, while ensuring compliance with coverage verification and payment issuance. Proficient in customer service and data entry within a claims handling environment.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceData EntryInsurance LicensingClaims Handling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData EntryCoverage VerificationPayment IssuanceClaims System Management

Soft Skills

CommunicationProblem-SolvingAttention to Detail

Certifications & Qualifications

State Licensing

Industry Keywords

Automobile ClaimsProperty ClaimsFirst-Party ClaimsThird-Party ClaimsInsurance Education

About the role

Key responsibilities & impact

Settle claims within limits of authority under minimal supervision
Process first-party automobile, third-party clear-liability automobile and low-severity property claims
Contact policyholders and/or claimants
Verify coverage and set reserves
Set up and/or issue payments using ERIE’s approved payment methods
Establish contact with all parties involved in claims according to ERIE’s expectations
Handle inquiries from policyholders, agents, insurance carriers, claimants and others
Enter loss information into the claims system
Prepare correspondence, forms and related materials
Regularly review pending claims and activities
Provide support for property claims during periods of heavy volume
Follow other job-related instructions and perform additional duties requested by the supervisor

Requirements

What you’ll need

High school diploma or GED and one year of related claims handling, customer service, or clerical experience required
Equivalent educational experience required
Appropriate state licensing must be obtained within 45 days of employment for external applicants or 90 days for internal applicants
Pursuit of general insurance education preferred
Bachelor’s or Associate’s degree preferred
Frequent manual keying, data entry, inputting information and computer use (50–80%)
Ability to drive rarely
Ability to climb/access heights rarely
Ability to move over 50 lbs using lifting aide equipment rarely
Ability to lift/move 0–20 lbs rarely
Ability to lift/move 20–50 lbs rarely
Ability to push, pull or move wheeled objects/equipment rarely

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Annual bonus payment may be available