Claims Manager

Erie Insurance Group

. Manage activities of assigned supervisors and personnel for one or multiple lines of business .

Posted 11/5/2026full-timeUnited StatesSeniorLead💰 $99,336 - $158,679 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive claims adjusting experience and supervisory skills, with a focus on workflow management, employee development, and claims process evaluation. Capable of resolving complex claims issues and ensuring compliance with operational standards.

Highest-signal resume keywords

Claims Adjusting ExperienceClaims Supervisory ExperienceAssociate In Claims (AIC) DesignationWorkflow ManagementEmployee Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessesPerformance AssessmentsData EntryManual LiftingEquipment AcquisitionResearch SkillsNegotiation SkillsProblem ResolutionStaff CoordinationClaims Correspondence Review

Soft Skills

LeadershipCommunicationInterpersonal SkillsProblem-SolvingTeam Management

Tools & Technologies

Personal Protective Equipment (PPE)

Certifications & Qualifications

High School DiplomaGEDValid Driver's License

Industry Keywords

Claims ManagementField ClaimsNorth Carolina ClaimsVirginia ClaimsCatastrophe Team

About the role

Key responsibilities & impact

Manage activities of assigned supervisors and personnel for one or multiple lines of business
Develop, implement and maintain workflow, claims processes and new systems
Manage overall operations of the designated area of authority
Interview, hire, train and direct personnel
Prepare and conduct performance assessments, coordinate discipline and oversee employee development
Review claims correspondence and maintain working knowledge of files and reserves
Counsel claims personnel on further activity
Resolve coverage or unusual questions within designated authority and conduct related research
Respond to claim complaints and inquiries from policyholders and claimants
Assist the VP, Field Claims, in supervising claims processes and procedures
Recommend, develop and evaluate claims procedures with claims management
Ensure proper staffing and coordinate vacations, meetings, seminars and related activities
Evaluate and monitor field-office equipment needs and acquire essential items
Interact with branch management and agents
Act on behalf of the VP, Field Claims when necessary
Direct salvage disposal where applicable; review reports, payments and buyers and negotiate salvage contracts
Approve stated value appraisals where applicable
Primarily oversee HAL claims for North Carolina and Virginia

Requirements

What you’ll need

High school diploma, or GED, required
Seven years of claims adjusting experience, or related experience, required
Bachelor's degree preferred
Claims supervisory experience preferred
Completion of Associate in Claims (AIC) designation preferred
Willingness to obtain and maintain any required licenses
Valid driver's license required
Use of Personal Protective Equipment (PPE) is required
Ability to move over 50 lbs using lifting aide equipment
Ability to climb/access heights
Ability to drive frequently
Ability to perform manual keying/data entry/computer use
Ability to lift/move 0–20 lbs and 20–50 lbs
Ability to push/pull/move wheeled objects and equipment
Regular and predictable attendance required
For applicable positions, willingness to serve on the Catastrophe Team and travel on short notice to other locations for periods exceeding two consecutive weeks

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Annual bonus payment may be available