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Claims Supervisor
Erie Insurance Group. Supervise, train, and monitor assigned claims adjusters and other claims personnel .
Posted 9/25/2026full-timeKnoxville • Tennessee • United StatesJuniorMid-Level💰 $88,693 - $141,678 per yearWebsite
About the role
Key responsibilities & impact- Supervise, train, and monitor assigned claims adjusters and other claims personnel
- Assist Claims Leadership in overseeing and handling claims
- Manage overall operations of a designated area
- Interview, hire, train, and direct personnel
- Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
- Review claims and adjusters’ files for coverage and adequate reserves
- Answer claims questions, review claim correspondence, and provide counsel on further action
- Resolve coverage and unusual questions within designated authority and conduct related research
- Maintain and apply working knowledge of adjusters’ files and statutory laws
- Recommend and participate in developing and evaluating claims procedures with the Claims Manager
- Handle claim complaints and inquiries
- Assist the Claims Manager and act on the manager’s behalf as necessary
- Direct processing of legal papers served upon ERIE and outside legal counsel activities
- Assist in trial preparation and attend pre-trial functions and trials as necessary
- Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards as required
- Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
- Serve on the Catastrophe Team, including travel on short notice to other locations
Requirements
What you’ll need- High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor’s degree and two years of claims related experience required
- Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require
- Valid driver’s license required
- Experience using estimating software preferred
- Experience in a leadership role preferred
- Completion of Associate in Claims (AIC) designation preferred
- Use of Personal Protective Equipment (PPE) is required
- Regular and predictable attendance is an essential job function
- Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks
Benefits
Comp & perks- Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
- Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
- Traditional pension plan; full-time employees are vested after five years of service
- 401(k) with up to 4% contribution match
- Paid vacation, personal days, sick days, bereavement days, and parental leave
- Tuition reimbursement program for higher education and industry designations
- Company-paid basic life insurance
- Short- and long-term disability insurance
- Orthodontic coverage for children and adults
- Adoption assistance
- Fertility and infertility coverage
- Well-being programs
- Paid volunteer hours
- Dollar-for-dollar matching of charitable gifts each year
- Eligible for 52 day work remote bank