Claims Supervisor

Erie Insurance Group

. Supervise, train, and monitor assigned claims adjusters and other claims personnel .

Posted 10/26/2026full-timeMilwaukee • Wisconsin • United StatesJuniorMid-Level💰 $93,127 - $148,762 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including supervising and training claims personnel, conducting performance assessments, and ensuring compliance with statutory laws. Proficient in handling claims inquiries, resolving coverage questions, and participating in claims procedure development.

Highest-signal resume keywords

Claims ManagementLeadership ExperienceAssociate In Claims (AIC) DesignationEstimating Software ProficiencyStatutory Law Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims SupervisionPerformance AssessmentClaims Procedure DevelopmentLegal Document ProcessingData EntryClaims ReviewNegotiation SkillsResearch SkillsEmployee TrainingCoverage Analysis

Soft Skills

Communication SkillsProblem-Solving SkillsTeam CollaborationConflict ResolutionInterpersonal Skills

Tools & Technologies

Estimating SoftwarePersonal Protective Equipment (PPE)

Certifications & Qualifications

Associate In Claims (AIC)Valid Driver's License

Industry Keywords

Claims AdjusterCatastrophe TeamClaims OperationsInsurance ClaimsEmployee DevelopmentStatutory Compliance

About the role

Key responsibilities & impact

Supervise, train, and monitor assigned claims adjusters and other claims personnel
Assist Claims Leadership in overseeing and handling claims
Manage overall operations of the designated area of authority
Interview, hire, train, and direct personnel
Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
Regularly review claims according to company policy
Review adjusters’ files for coverage and adequate reserves
Answer claims questions, provide additional services, and take necessary action
Review claim correspondence and counsel on further action
Resolve coverage and unusual questions within designated authority and conduct related research
Maintain and apply working knowledge of adjusters’ files and statutory laws
Recommend and participate in developing and evaluating claims procedures with the Claims Manager
Handle claim complaints and inquiries
Assist the Claims Manager and act on the manager’s behalf as necessary
Direct processing of legal papers served upon ERIE involving claims action and direct outside legal counsel activities
Assist with trial preparation and attend pre-trial functions and trials as necessary
Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required
Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
Serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks

Requirements

What you’ll need

High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor’s degree and two years of claims related experience required
Experience using estimating software preferred
Experience in a leadership role preferred
Completion of Associate in Claims (AIC) designation preferred
Appropriate license(s) as required by applicable state(s), including ability to secure and maintain dual or multiple licenses as business needs require
Valid driver’s license required
Use of Personal Protective Equipment (PPE) is required
Regular and predictable attendance is an essential job function
Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks
Driving; occasional (<20%)
Manual keying/data entry/inputting information/computer use; often (20–50%)

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days, and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Catastrophe Team travel opportunities/assignment