Customer Advocate I

Erie Insurance Group

. Actively listen to policyholders, agents, claimants, and employees to understand needs and clarify information .

Posted 9/24/2026full-timeErie • Pennsylvania • United StatesMid-LevelSenior💰 $44,936 - $71,781 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and insurance operations, with a strong ability to manage accounts, resolve issues, and provide accurate information. Proficient in using ERIE systems and maintaining compliance with industry standards and regulations.

Highest-signal resume keywords

Property And Casualty Insurance LicenseCustomer Service ExperienceERIE Systems ProficiencyWord Processing And Spreadsheet SoftwareGeneral Insurance Designations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementIssue ResolutionBilling Practices KnowledgeTyping Speed Of 28 Words Per MinuteInsurance Policy Understanding

Soft Skills

Active ListeningMentoring And TrainingEffective Communication

Certifications & Qualifications

Property And Casualty Insurance LicenseGeneral Insurance Designations (INS 21, 22, 23)AIS (Associate In Insurance Services)

Industry Keywords

Call Center OperationsCustomer ServiceInsurance OperationsCompliance RequirementsAccount Books Management

About the role

Key responsibilities & impact

Actively listen to policyholders, agents, claimants, and employees to understand needs and clarify information
Respond to approximately 65–75 inbound calls per day using various platforms
Provide information and possible solutions regarding company products, services, policies, inquiries, complaints, and problems
Resolve issues within scope of authority and escalate matters according to policy and procedure
Manage and service office account books of business
Respond to concerns across all lines of business using ERIE systems and products
Make billing arrangements and correct accounting, underwriting, and policy errors
Document resolutions within established guidelines
Attend training and informational meetings to maintain knowledge of ERIE policies, procedures, processing systems, industry knowledge, and applicable licensure
Train and mentor less experienced staff and act as a subject matter expert for the department and projects, as applicable
Maintain regular and predictable attendance

Requirements

What you’ll need

Bachelor's degree required; or associate degree and two years' experience in a call center, customer service, insurance operations, or relevant experience required; or high school diploma/GED and four years' experience in those areas or relevant experience required
Proficiency with word processing and spreadsheet software required
Must be able to work a schedule commensurate with department hours
Follows ERIE’s holiday schedule
License in Property and Casualty insurance and/or licenses based on changing compliance requirements required, as applicable
Knowledge of billing practices and procedures preferred
Demonstrated ability to type a minimum of 28 words per minute preferred
Preferred courses or designations: General Insurance (INS 21, 22, 23) and AIS (Associate in Insurance Services)
Ability to perform the listed physical requirements, including occasional lifting/moving and frequent computer use
Must be available for varying Monday–Friday schedules between 8:00 AM and 7:00 PM and Saturdays from 9:00 AM to 4:30 PM

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; employer pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days, and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Potential eligibility for an annual bonus payment