Customer Care Specialist

Erie Insurance Group

. Provide clerical service and support to Customer Care Operations regarding billing issues, coverage, nonpayment, and policy changes .

Posted 9/21/2026full-timeErie • Pennsylvania • United StatesMid-LevelSenior💰 $32,565 - $52,020 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in clerical support for Customer Care Operations, including billing issues and policy changes, while maintaining a strong working knowledge of processing systems and accounting functions.

Highest-signal resume keywords

Clerical Service SupportBilling Issue ResolutionPolicy Coverage KnowledgeData Entry SkillsProperty/Casualty Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Accounting FunctionsData EntryManual KeyingCurrency Transaction HandlingPolicy Document Management

Soft Skills

Customer ServiceCommunication SkillsProblem-Solving

Tools & Technologies

Word Processing SoftwareSpreadsheet Software

Certifications & Qualifications

High School DiplomaGEDFellow, Life Management Institute (FLMI)General Insurance Program (INS 21, 22, 23)

Industry Keywords

Property/Casualty InsuranceLife InsurancePolicy AccountingBilling DiscrepanciesVIN Verification

About the role

Key responsibilities & impact

Provide clerical service and support to Customer Care Operations regarding billing issues, coverage, nonpayment, and policy changes
Respond to policyholder and agent inquiries and concerns by phone and in person
Support the VIN Verification Line Monday through Friday, 8:00 a.m.–4:30 p.m., from the Westport location
Review, process, and respond to inquiries involving billing, policy coverage, nonpayment cancellations, reinstatements, and policy changes
Escalate complex inquiries
Perform basic accounting functions and correct errors in the computerized accounting system
Accept payments, resolve billing discrepancies, and provide policy documents
Handle currency transactions and balance the cash desk
Handle and distribute incoming mail, email, and fax
Learn and maintain working knowledge of required processing systems

Requirements

What you’ll need

High school diploma or GED required
Bachelor or associate degree preferred
Property/casualty or Life insurance and policy accounting experience preferred
Working knowledge of word processing and spreadsheet software preferred
Preferred courses or designations: Intro to Property/Casualty course; General Insurance Program (INS 21, 22, 23); Fellow, Life Management Institute (FLMI)
Regular and predictable attendance
Ability to perform frequent manual keying, data entry, and computer use
Ability to occasionally lift/move 0–20 lbs and 20–50 lbs
Ability to occasionally move objects over 50 lbs using lifting aide equipment
Ability to occasionally push/pull/move wheeled objects or equipment
Ability to rarely drive and access heights

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days, and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Annual bonus payment may be available