Inside Claims Representative I

Erie Insurance Group

. Handle liability and property claims within designated authority under close supervision .

Posted 11/5/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $44,936 - $71,781 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling liability and property claims while ensuring compliance with state insurance laws and regulations. Proficient in investigating claims, evaluating coverage, and negotiating settlements effectively.

Highest-signal resume keywords

Claims Handling ExperienceKnowledge Of Liability LawsData Entry SkillsEffective CommunicationNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage VerificationReserve EstablishmentClaims AdjudicationSubrogation RecognitionSettlement Payment ProcessingStatutory ComplianceMotor Vehicle Code KnowledgeNo Fault Laws KnowledgeBodily Injury Claims Recognition

Soft Skills

Customer ServiceInterpersonal CommunicationProblem SolvingAttention To DetailTeam Collaboration

Tools & Technologies

Claims Processing SoftwareData Entry SystemsInternet Service

Certifications & Qualifications

Introduction To Insurance (INTRO)Introduction To Claims (AIC 30)Insurance Licensing

Industry Keywords

Liability ClaimsProperty ClaimsInsurance RegulationsClaims NegotiationIntercompany Arbitration

About the role

Key responsibilities & impact

Handle liability and property claims within designated authority under close supervision
Resolve coverage and liability issues in accordance with applicable state insurance laws, regulations and procedures
Investigate and adjudicate claims while ensuring compliance with statutory laws
Verify coverage, establish and maintain reserves, secure recorded statements, and draft and process correspondence, reports and records
Obtain additional information to determine liability
Document claim files and facilitate claim processing with other departments
Assign outside experts when necessary to support investigations and potential recovery
Establish contact with all parties involved in claims
Evaluate and negotiate claims, recognize subrogation opportunities, and initiate action
Set up or issue settlement payments using approved methods, or decline payment within designated authority
Respond to inquiries from policyholders, agents, insurance carriers, claimants, assigned experts and others
Respond to intercompany arbitration applications with supervisor guidance and file contentions and supporting documents
Conduct research and attend industry-related and other training programs
Provide support for property claims during periods of heavy volume

Requirements

What you’ll need

High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required
Selected candidate must reside within close proximity of the Raleigh Branch Office
Selected candidate must obtain appropriate licensing within 45 days of employment
Remote employees must have internet service with at least 50 Mbps download and 10 Mbps upload
Weekday evening shifts and/or Saturday shifts required based on business and service-level needs
Knowledge of liability laws for each state
Knowledge of motor vehicle codes
Knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims
Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred
Bachelor's or Associate's degree preferred
Regular and predictable attendance required
Manual keying, data entry, inputting information and computer use

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Work from home near the Raleigh Branch Office
Career development, including industry-related training programs