Inside Claims Representative I

Erie Insurance Group

. Handle liability and property claims within designated authority under close supervision .

Posted 10/6/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $44,936 - $71,781 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling liability and property claims, including investigating, adjudicating, and negotiating claims while adhering to state insurance laws and regulations. Proficient in maintaining accurate documentation and facilitating communication among all parties involved in the claims process.

Highest-signal resume keywords

Claims HandlingLiability Laws KnowledgeNegotiation SkillsData EntryCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage VerificationClaims AdjudicationSettlement Payment ProcessingSubrogation Identification

Soft Skills

Communication SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

Computer UseData Entry SoftwareClaims Processing Systems

Certifications & Qualifications

Introduction to Insurance (INTRO)Introduction to Claims (AIC 30)State Insurance License

Industry Keywords

Bodily Injury ClaimsMotor Vehicle CodesNo Fault LawsMedical ManagementFPB Laws

About the role

Key responsibilities & impact

Handle liability and property claims within designated authority under close supervision
Resolve coverage and liability issues in accordance with applicable state insurance laws, regulations, and procedures
Investigate and adjudicate claims; verify coverage; establish and maintain reserves
Secure recorded statements and draft/process correspondence, reports, and records
Obtain information to determine liability and document claim files
Facilitate claim processing with other departments
Assign outside experts to assist investigations and potential recovery
Establish contact with all parties involved in claims
Evaluate and negotiate claims, identify subrogation opportunities, and initiate action
Set up and issue settlement payments using approved methods, or decline payment within authority
Respond to inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others
Maintain knowledge of state liability laws, motor vehicle codes, no fault/medical management/FPB laws, and bodily injury claims
Respond to intercompany arbitration applications with supervisor guidance and file contentions and supporting documents
Conduct research and attend industry-related and other training sessions
Provide support for property claims during periods of heavy volume

Requirements

What you’ll need

High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required
Bachelor’s or Associate’s degree preferred
Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred
Obtain appropriate licenses as required by state within 45 days of employment for external applicants and 90 days for internal applicants
Access to internet service with minimum speeds of 50 Mbps download and 10 Mbps upload
Ability to work the primary schedule of 8:00 a.m.–4:30 p.m., Monday through Friday, Eastern Time
Rotating weekday evening and Saturday shifts required based on business and service-level needs
Regular and predictable attendance
Knowledge of liability laws, motor vehicle codes, no fault/medical management/FPB laws, and bodily injury claims
Manual keying/data entry/computer use

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Remote, work-from-home position