Intern II, Experience & Customer Service

Erie Insurance Group

. Perform functional duties for the assigned division under close supervision .

Posted 10/6/2026internshipErie • Pennsylvania • United StatesEntry Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while effectively collaborating with team members and stakeholders. Proficient in data analysis, research, and communication to support customer service initiatives.

Highest-signal resume keywords

Data AnalysisResearch SkillsCommunication SkillsProblem-SolvingCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryWord ProcessingSpreadsheet SoftwarePresentation SoftwareInformation Organization

Soft Skills

Critical ThinkingTeam CollaborationAdaptability

Industry Keywords

Customer ServiceExperience FunctionsProject ManagementAdministrative Support

About the role

Key responsibilities & impact

Perform functional duties for the assigned division under close supervision
Contribute to projects and assignments aligned with Experience & Customer Service priorities
Develop understanding of Experience and Customer Service functions and their contribution to ERIE
Collaborate with leaders, mentors, team members, and cross-functional partners
Gather, organize, and analyze information for projects, decisions, and recommendations
Apply problem-solving and critical-thinking skills to business opportunities and challenges
Develop recommendations, solutions, and deliverables
Participate in meetings, business observations, job-shadowing, and developmental experiences
Communicate project progress, findings, and outcomes to stakeholders
Participate in shared internship activities and Future Focus program activities
Conduct research, gather information, and assist with presentations
Analyze data and report findings
Verify and enter data into systems and update electronic files
Provide clerical and administrative support
Complete special projects and other assignments as required

Requirements

What you’ll need

Currently enrolled full-time at an accredited college or university pursuing a four-year degree or master's degree program
Four-year degree students must be completing sophomore, junior, or senior year under applicable 2027 Future Focus eligibility requirements
High school diploma or equivalent required
Pursuit of a bachelor's degree with completion of sophomore year in a relevant field required
Minimum cumulative GPA of 3.0 preferred
Working knowledge of word processing, spreadsheet, and presentation software preferred
Only considering US workers
Unable to offer the position to individuals requiring current or future immigration sponsorship
Ability to perform regular and predictable attendance
Ability to perform listed physical requirements

Benefits

Comp & perks

Professional and personal development opportunities
Personal mentor
Educational, social, and community service events
Social events and networking activities with senior leaders
Professional development and exposure to multiple areas of the organization
Additional Future Focus programs and initiatives
Orientation to the company and insurance industry
Shared learning and cross-functional opportunities
Real-world business experience