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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform configuration, particularly in HR Service Delivery (HRSD), with a strong focus on advanced scripting, security management, and integration capabilities. Proficient in translating business requirements into effective technical solutions while maintaining a clean and scalable codebase.
Highest-signal resume keywords
ServiceNow HR Service Delivery (HRSD)Advanced JavaScript ProficiencyServiceNow Certified System Administrator (CSA)REST/SOAP API IntegrationsAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationWorkflow AutomationFlow DesignerBusiness RulesClient ScriptsScript IncludesPlatform Security ManagementAutomated Testing with ATFHTML/CSS DevelopmentDeployment Lifecycle Management
Soft Skills
Strong Communication SkillsCross-Functional Team CollaborationTechnical Problem-Solving
Tools & Technologies
ServiceNowGlide APIUpdate SetsService Portal
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS-HRSD)
Industry Keywords
Service CatalogRecord ProducersUser AdministrationTechnical Debt ManagementChange Request Review
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Build and maintain service catalog items, record producers, and workflows
- Use advanced scripting to implement requirements according to ServiceNow best practices
- Configure HRSD components including Lifecycle Events, HR criteria, and user criteria
- Translate HR business needs into stable technical configurations
- Manage ACLs, data policies, and security settings to protect data and control user visibility
- Review change requests for technical feasibility
- Prioritize out-of-the-box functionality for upgradeability and maintainability
- Create reports and dashboards for HRSD
- Maintain a clean, scalable codebase and document custom developments
- Refine service catalogs and document management structures
- Resolve technical defects and support integration with the broader ServiceNow ecosystem
- Collaborate with the ITD team to evaluate technical changes
- Manage migration of technical work across Dev, Test, and Prod environments
- Execute testing and validation protocols
- Provide updates on development progress, system performance, and technical issue resolution
- Perform other relevant tasks assigned within the scope of work
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field
- 3–5 years of professional experience building, maintaining, and deploying solutions on the ServiceNow platform
- Experience in ServiceNow HR Service Delivery (HRSD) preferred, or equivalent technical experience in ITSM or CSM
- Solid knowledge of ServiceNow configuration, including service catalog maintenance, record producers, knowledge management, employee journey, and user administration
- Experience with Flow Designer and workflow automation
- Familiarity with ServiceNow Employee Document Management is an advantage
- Advanced proficiency in JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes
- Strong understanding of platform security, ACLs, Role-Based Access Control, and user/group visibility
- Ability to recognize and mitigate technical debt and prioritize out-of-the-box functionality
- Experience building and maintaining REST/SOAP API integrations
- Experience developing Service Portal components using HTML, CSS, and widgets
- Experience managing deployment lifecycles using Update Sets
- Experience executing automated tests with ATF and performing regular maintenance across environments
- Ability to assess and translate business requirements into platform configurations
- Ability to manage workstreams across cross-functional teams and escalate technical roadblocks
- Experience with Waterfall and Agile methodologies; Scrum or Kanban preferred
- Strong oral and written communication skills in English
- Ability to communicate technical and non-technical information to diverse stakeholders
- ServiceNow Certified System Administrator (CSA) required
- Certified Implementation Specialist (CIS-HRSD) or equivalent ServiceNow certification is an advantage
Benefits
Comp & perks- Contract: there is always a project and opportunity for you
- Personal Development and Travel Opportunities outside the Philippines
- Baby Basket to welcome your newborn to the ERNI family
- Fruit Basket during hospitalization
- Free snacks and coffee in the office
- Free technical and non-technical training with certifications
- Challenging projects across MedTech, Industry, Finance, and Transportation
- Employee welfare support and guidance
- Promotions and recognition
- Hybrid work setup combining remote and in-person work
- Flexible work schedule and improved work-life balance
- Leisure, summer, family, social, and year-end events