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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Workday implementations and projects, particularly in higher education and public sector environments, while ensuring exceptional customer satisfaction and effective resource management.
Highest-signal resume keywords
Workday Implementation ManagementActive Workday EM/PM CertificationProject Management Using SmartsheetCustomer Governance and CommunicationResource Management for AMS and Phase X
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday ImplementationProject ManagementResource ManagementRisk MonitoringProject Health Reporting
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsProactive AlignmentTeam Collaboration
Tools & Technologies
JIRAServiceNowSalesforceSmartsheet
Certifications & Qualifications
Active Workday EM/PM Certification
Industry Keywords
Higher EducationPublic SectorCustomer SatisfactionEngagement ManagementPhase X Projects
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as a culture champion for ERPA’s core values: Empathy, Responsibility, Passion, and Agility
- Act as the key connection between consultants and clients
- Support multiple Workday engagements concurrently
- Keep projects within the defined Statement of Work scope and agreed milestones and budget targets
- Gauge and report project health
- Monitor risks, issues, and escalations
- Assist with status updates and weekly, monthly, and quarterly customer governance
- Assist with work assignments and resource management for AMS and Phase X engagements
- Ensure exceptional customer satisfaction and referenceability
- Support Engagement Managers on implementations, AMS, and Phase X projects
- Contribute to the development of ERPA’s Workday practice
Requirements
What you’ll need- 1+ years of experience managing Workday implementations, AMS and Phase X projects with a Workday partner
- Experience managing Workday projects for higher education/public sector clients strongly preferred
- Active Workday EM/PM certification required throughout employment with ERPA
- Ability to learn new systems quickly, including JIRA, ServiceNow, and Salesforce
- Prior experience managing projects utilizing Smartsheet
- Excellent verbal and written communication skills
- Proactive approach to ensuring alignment with customers, consultants, and internal stakeholders
- Excellent organizational skills and ability to manage competing priorities
- Ability to travel up to 25% as needed
- Ability to work independently and in a team environment
- Must be legally authorized to work in the United States on a full-time basis
- Applicants requiring current or future employment visa sponsorship will not be considered
- Successful completion of pre-employment drug screen and background investigation
Benefits
Comp & perks- Great benefits
- People-first culture
- Equal opportunity employment
- Substance-free workplace
- Tobacco-free workplace