ERPA

Director

• Lead delivery of production support for strategic accounts
• Lead the team resolving incidents, addressing service requests, and delivering scoped service items
• Monitor incident queues and oversee prioritization and assignment of incidents and service requests
• Ensure SLAs are met and take proactive and corrective action to maintain compliance with SOW requirements
• Ensure timely ticket updates and customer communication
• Schedule maintenance tasks and maintain customer maintenance calendars, including PUM updates, PeopleTools patches, and CPU patches
• Provide oversight around client business events such as financial close
• Conduct customer status meetings and quarterly business reviews
• Handle customer escalations and provide oversight
• Monitor demand and plan capacity for workload requirements
• Mentor and guide team members
• Serve as senior client point of contact and align service delivery with business priorities
• Partner with client functional and IT leadership on application-support roadmaps, upgrades, modernization, and continuous improvement
• Identify account-growth opportunities, including managed-services upsell and expansion, with sales and account leadership
• Champion continuous improvement, automation, and AI-enabled support initiatives
• Provide governance and oversight across multiple accounts or workstreams as needed
• Role evaluated on SLA compliance, ticket updates and customer communication, customer satisfaction, and gross margin target

Service Delivery Director – PeopleSoft

Consultant

• Provide consulting services on multiple client engagements with limited direction
• Understand client business requirements and provide guidance throughout design, configuration, prototyping, testing, and production migration
• Support clients during annual events such as Annual Talent/Performance, Merit, Open Enrollment, and ACA
• Partner with Engagement Managers to communicate project status and changes
• Collaborate with cross-functional counterparts to ensure communication and project alignment
• Maintain accurate forecasts in a timely manner
• Partner with Sales as a subject matter expert for sales presentations, demos, and LOEs
• Stay current on industry knowledge, Workday enhancements, and best practices
• Build strong client relationships through trust and exceptional customer service
• Contribute to the development of ERPA’s Workday AMS practice

Senior Principal Consultant – Workday Advanced Compensation

• Provide consulting services on multiple client engagements with limited direction
• Understand client business requirements and provide guidance throughout design, configuration, and prototype phases
• Assist clients with testing and moving solutions to Production
• Support clients during annual events such as Annual Talent/Performance, Merit, Open Enrollment, and ACA
• Partner with Engagement Managers to communicate project status and changes
• Collaborate with cross-functional counterparts for communication and project alignment
• Maintain accurate forecasts in a timely manner
• Partner with Sales and serve as a subject matter expert for sales presentations, demos, and LOEs
• Stay current on industry knowledge, Workday enhancements, and best practices
• Build strong client relationships through trust and exceptional customer service
• Solution, navigate, and optimize Workday Advanced Compensation
• Support successful implementation and post-go-live production support for Core Comp, Advanced Comp, and additional HCM modules
• Contribute to the development of ERPA’s Workday AMS practice

Senior Consultant – Workday Advanced Compensation

Manager

• Lead the architecture, design, and implementation of enterprise Azure cloud solutions supporting DEA’s modernization initiatives
• Design and establish scalable cloud-native integration patterns utilizing APIs, event-driven architecture, data integration, and Azure platform services
• Provide technical leadership and architecture guidance to development teams, project teams, and implementation partners throughout the solution lifecycle
• Develop and maintain cloud architecture standards, technical documentation, governance practices, and solution recommendations aligned with enterprise objectives
• Collaborate with business stakeholders, enterprise architects, infrastructure, cybersecurity, and vendors to deliver secure, reliable, and scalable enterprise solutions
• Mentor technical staff and support knowledge transfer while promoting cloud engineering best practices and continuous improvements

Global Support Manager

• Oversee delivery for the Workday HCM team, ensuring successful implementation and post-production support
• Serve as a hands-on functional lead Workday consultant across multiple client engagements
• Manage up to 10 direct reports
• Provide guidance throughout client requirements analysis, design, configuration, and prototyping
• Assist clients with testing and go-live activities
• Serve as a Subject Matter Expert for multiple SKUs
• Support Sales with sales presentations, demos, and LOEs
• Support clients during annual Talent/Performance, Merit, Open Enrollment, and ACA events
• Maintain strong client relationships through trust and exceptional service
• Collaborate with Engagement Managers and cross-functional teams on project status, communication, and delivery
• Stay current on industry trends, Workday enhancements, and best practices
• Leverage AI and emerging technologies to improve efficiency, delivery, and client outcomes
• Assign and prioritize Jira tickets based on utilization and workload
• Maintain forecasting and provide team utilization updates during weekly operations meetings
• Conduct regular 1:1 meetings, provide guidance and support, and support career development
• Participate in annual performance reviews
• Participate in hiring by collaborating on job requirements, reviewing candidates, conducting technical interviews, providing feedback, and leading onboarding training

Workday HCM Manager

• Provide consulting services on multiple client engagements with limited direction
• Build, validate and conduct data conversion and strategy for third-party systems into Workday
• Design, architect, develop, and deploy functional business process, data conversion and reporting solutions
• Understand client business requirements and provide guidance throughout design, configuration and prototype
• Assist clients with testing and move-to-production efforts
• Partner with Engagement Managers to communicate project status and changes
• Collaborate with cross-functional counterparts to ensure project alignment
• Maintain forecasts accurately and in a timely manner
• Assist the Sales team with orals, demos, and LOEs
• Stay current on industry knowledge and Workday enhancements
• Advise on Workday best practices
• Provide exceptional customer service and build lasting client relationships
• Contribute to the development of ERPA’s Workday practice

Senior Workday HCM Data Conversion Consultant

• Act as a lead consultant on multiple client engagements with limited direction
• Understand client business requirements and provide guidance throughout design, configuration, and prototyping
• Assist clients with testing and move-to-production efforts
• Partner with Engagement Managers to communicate project status and changes
• Collaborate with cross-functional counterparts to ensure communication and project alignment
• Accurately maintain forecasts in a timely manner
• Assist the Sales team with orals, demos, and LOEs
• Stay current on industry knowledge, Workday enhancements, and best practices
• Provide exceptional customer service and build lasting client relationships
• Support Workday HCM Reporting implementations and post-go-live production support
• Contribute to the development of ERPA’s Workday practice

Senior Workday HCM Reporting Consultant

Artificial Intelligence

• Analyze enterprise data from Workday and enterprise business systems
• Extract, clean, and analyze data using SQL and Python
• Work with business teams to understand data and reporting needs
• Build dashboards and reports for business and operational insights
• Identify business processes that can be improved using Generative AI, workflow automation, and intelligent data processing
• Design and develop data pipelines integrating Workday and enterprise data into analytics and reporting systems
• Build AI workflows for summarization, classification, and information extraction
• Connect AI applications with enterprise data sources and APIs
• Support data validation, quality checks, and reporting processes
• Document data processes, AI solutions, and technical requirements
• Perform other duties as assigned or reassigned by management