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Commercial Assistant
ESA - Electronic Security Association. Welcome customers by phone and email; provide information, assistance, advice, guidance, and service with a commitment to excellence and complete customer satisfaction .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage administrative activities across departments, ensuring customer satisfaction and efficient order processing. Proficient in coordinating with internal teams to achieve sales and service targets.
Highest-signal resume keywords
Customer Service SkillsOrder ProcessingSAP KnowledgeSalesforce KnowledgeTeamwork
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer Portfolio ManagementAdministrative ManagementSales DevelopmentService Development
Soft Skills
Strong Sense of ResponsibilityInitiativeRigorous OrganizationReliabilityDiligence
Tools & Technologies
SAPSalesforce
Industry Keywords
Customer SatisfactionDispute ResolutionInternal CoordinationSales TargetsService Targets
About the role
Key responsibilities & impact- Welcome customers by phone and email; provide information, assistance, advice, guidance, and service with a commitment to excellence and complete customer satisfaction
- Process orders and ensure they are tracked through to delivery
- Resolve disputes quickly and efficiently
- Manage the administrative activities of the Sales, Services, and Training departments
- Coordinate with internal departments (Purchasing, Logistics, Customer Credit, Marketing, After-Sales Service, etc.) to ensure services are delivered and customers are fully satisfied
- Provide daily support in managing the ADI France customer portfolio
- Contribute to achieving sales, services, and training development targets
Requirements
What you’ll need- At least 2 years of experience in a similar role
- Rigorous and well organized
- Reliable and diligent, with a strong sense of responsibility and a proven ability to take initiative
- Strong teamwork and customer-service skills
- Knowledge of SAP and Salesforce, along with good English proficiency, would be an advantage
Benefits
Comp & perks- Permanent position based in Alfortville
- Attractive compensation package comprising a fixed salary and variable compensation
- 23 RTT days per full year worked
- Meal voucher card
- Company health insurance