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Customer Service Associate II
ESA - Electronic Security Association. Serve as the primary customer contact for an assigned portfolio of accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively managing customer inquiries, processing orders, and resolving issues. Proficient in administrative support and communication across various departments to ensure customer satisfaction.
Highest-signal resume keywords
Customer Contact ManagementOrder ProcessingIssue ResolutionAdministrative SupportCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryOrder Status MonitoringReturns ProcessingInvoicingForecast Reporting
Soft Skills
Problem SolvingCollaborationInterpersonal Skills
Industry Keywords
Customer ServiceTechnical SupportLogisticsManufacturingSales Management
About the role
Key responsibilities & impact- Serve as the primary customer contact for an assigned portfolio of accounts
- Respond to inbound customer calls and emails regarding ship dates, problems, order changes, repairs, and RMAs
- Assist other customer service associates with administrative duties
- Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues
- Process orders, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies
- Process returns
- Handle customer invoicing
- Prepare forecast reports
- Provide administrative support
Requirements
What you’ll need- Just posted.Jobs at this company usually fill in 35 days.103 open roles for a team of 50.No salary listed.
Benefits
Comp & perks- Benefits that go beyond Mexican labor law
- Collaborative and inclusive work environment
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects
- Access to cutting-edge tools, resources, and a supportive team
- Opportunity to work with a global, innovative company