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Global Digital Product Manager
ESA - Electronic Security Association. Develop and execute product strategies that improve the digital customer experience and deliver measurable business outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital product management and customer experience, with a strong focus on leveraging analytics and stakeholder collaboration to drive product strategy and measurable outcomes. Proficient in managing complex digital ecosystems and integrating multiple platforms to enhance user engagement and satisfaction.
Highest-signal resume keywords
Digital Product ManagementAgile SDLCStakeholder LeadershipAPIs and System IntegrationsData Analytics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Customer ExperienceProduct Strategy DevelopmentProduct Roadmap PrioritizationQuantitative and Qualitative AnalysisTechnical Documentation UnderstandingB2B Digital ProductsProduct InstrumentationAI-Enabled ProductsConversational ExperiencesPersonalization
Soft Skills
Analytical ThinkingProblem-SolvingDecision-MakingCommunicationPrioritization
Tools & Technologies
Modern Web ArchitecturesCloud ArchitecturesData FlowsAuthentication and AuthorizationSingle Sign-On (SSO)
Industry Keywords
Digital PlatformsCustomer IdentityInterconnected Digital PlatformsMarket InsightsProduct Lifecycle
Tech Stack
Tools & technologiesCloudSDLC
About the role
Key responsibilities & impact- Develop and execute product strategies that improve the digital customer experience and deliver measurable business outcomes
- Own and maintain global digital product strategies and roadmaps aligned with customer needs and business priorities
- Develop a deep understanding of customers, their workflows, and the problems they need to solve
- Lead product discovery using customer research, analytics, stakeholder feedback, market insights, and experimentation
- Translate customer problems and business priorities into product initiatives, outcomes, success measures, and requirements
- Prioritize product opportunities based on customer value, business impact, strategic alignment, evidence, dependencies, and delivery feasibility
- Partner with UX, Architecture, Engineering, Data, Analytics, regional teams, Product Owners, and business stakeholders to evaluate solutions, dependencies, risks, and tradeoffs
- Partner with Product Owners to translate roadmap priorities and Epics into executable work
- Use analytics, customer feedback, and operational data to evaluate product performance and continuously improve the experience
- Make recommendations to build, buy, integrate, improve, migrate, consolidate, or retire digital capabilities
- Communicate product priorities, decisions, tradeoffs, progress, risks, and outcomes to business and technology leadership
- Build alignment across global and regional stakeholders while accounting for differences in markets, customers, and business needs
Requirements
What you’ll need- Minimum of 8 years of demonstrated experience in digital product management, digital customer experience, digital platforms, software engineering, or related fields
- Experience working in Agile SDLC across the product lifecycle, from discovery and strategy through roadmap prioritization, delivery, launch, measurement, and continuous improvement
- Experience using quantitative and qualitative evidence to make product decisions and measure outcomes
- Ability to understand APIs, technical diagrams, modern web and cloud architectures, technical documentation, and translate between customer, business, and technical concepts
- Prior experience working with UX, Engineering, Architecture, Data, Analytics, and Product Owners
- Strong stakeholder leadership, communication, analytical thinking, prioritization, problem-solving, and decision-making skills
- Ability to operate effectively across multiple teams, business functions, regions, and competing priorities
- Experience with technically complex B2B digital products, platforms, or ecosystems
- Working knowledge of APIs, system integrations, modern web and cloud architectures, data flows, authentication and authorization, SSO, customer identity, and platform dependencies
- Experience managing products that integrate multiple internal and third-party platforms
- Experience with data quality, system-of-record considerations, product instrumentation, and interconnected digital platforms
- Experience with AI-enabled products, conversational experiences, enterprise search, knowledge retrieval, personalization, or automation
Benefits
Comp & perks- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation and holidays