FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced networking expertise with a strong focus on troubleshooting, technical support, and client interaction. Proficient in managing network protocols, firewalls, and remote support technologies while maintaining meticulous documentation and knowledge sharing.
Highest-signal resume keywords
CCNA CertificationAdvanced Networking ExperienceRuckus Wireless SystemsTechnical Support ExperienceNetwork Protocols Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ProtocolsFirewallsRoutersSwitchingTCP/IPSTPWireless Local Area NetworksScripting (Python, VBScript, JavaScript)Remote Desktop SupportFirmware Updates
Soft Skills
Problem SolvingAttention to DetailClient InteractionCoachingKnowledge Sharing
Tools & Technologies
Ruckus/Brocade ICX SwitchesFortiGate FirewallsSophos FirewallsConnectWiseAccess Networks Live Monitoring
Certifications & Qualifications
CCNARCWARCNACWNA/CWNPApple CertificationsMicrosoft Certifications
Industry Keywords
Technical SupportHelpdeskResidential Custom ElectronicsCrestronSavantAMXControl4
Tech Stack
Tools & technologiesFirewallsJavaScriptPythonSwitchingTCP/IP
About the role
Key responsibilities & impact- Report to the Technical Services Manager
- Assess incoming support requests and address them with minimal oversight
- Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks
- Program/provision AN Core solutions for deployment at remote sites
- Provide and maintain thorough documentation of client systems
- Perform firmware updates on remote client systems
- Create and manage client contacts/accounts within AN systems
- Collaborate with clients and teammates by coaching and sharing knowledge
- Learn new technologies and products
- Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
- Write and publish articles to increase the team’s institutional knowledge
- Prepare tickets for RMA processing
- Provide occasional after-hours emergency support for remote clients
- Work with Ruckus Wireless systems, Ruckus/Brocade ICX switches, FortiGate firewalls, and Sophos firewalls
Requirements
What you’ll need- 4+ years networking experience
- Current CCNA certification (or equivalent)
- Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, and STP
- Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
- Experience supporting customer environments in a helpdesk/support capacity
- Ability to solve complex technical problems under pressure while interfacing with clients
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Availability nights/weekends as needed
- Able to work in CST or EST hours
- Residential custom electronics design/integration experience and familiarity with Crestron, Savant, AMX, and Control4 valued
- RCWA, RCNA, CWNA/CWNP, ICX/Brocade certifications or equivalent experience valued
- Experience programming and troubleshooting Ruckus solutions valued
- Experience with remote desktop support applications valued
- Working knowledge of ConnectWise valued
- Python, VBScript, JavaScript, or other scripting experience valued
- Apple or Microsoft certifications valued
- This position is not eligible for US visa sponsorship
Benefits
Comp & perks- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays