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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational networking skills with a focus on customer support, including ticket management and basic configuration changes for remote systems. Strong written and verbal communication skills are essential for conveying complex information effectively.
Highest-signal resume keywords
Networking ExperienceNetwork+ CertificationHelpdesk SupportOSI Model UnderstandingWireless Local Area Networks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Configuration ChangesFirmware UpdatesTicket CreationNetwork GuidanceDocumentation Maintenance
Soft Skills
ProfessionalismAttention to DetailEffective Verbal CommunicationStrong Written CommunicationTask Management
Tools & Technologies
Wireless Access PointsSwitchesFirewalls
Certifications & Qualifications
Network+PCNA
Industry Keywords
Customer SupportHelpdeskSLAsRemote Client Systems
Tech Stack
Tools & technologiesFirewalls
About the role
Key responsibilities & impact- Report to the Technical Services Manager
- Provide front line support through ticket creation and generalized network guidance
- Open tickets or respond to support requests from partners within defined SLAs
- Apply basic tier 1 configuration changes to remote client systems, including wireless access points, switches, and firewalls
- Maintain documentation of existing systems as changes are made
- Perform firmware updates on remote client systems
- Escalate support requests to Tier 2 or reroute them to the correct team as needed
- Add detailed notes regarding initial requests and actions taken
- Convey complex information clearly in a fast-paced, goal-oriented environment
Requirements
What you’ll need- 1+ years of networking experience or current Network+ / PCNA or equivalent certification
- Novice level understanding of Layers 1-3 of the OSI Model
- Novice level understanding of wireless local area networks
- Experience supporting customer environments in a helpdesk/support capacity
- Ability to manage multiple tasks and prioritize effectively
- Consistently demonstrates professionalism
- Strong written communication
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Effective verbal interactions
- Professional personal presentation
- Availability nights/weekends as needed
- This position is not eligible for US visa sponsorship
Benefits
Comp & perks- No specific benefits or compensation extras are stated
- Not eligible for US visa sponsorship