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Quality Engineering Supervisor
ESA - Electronic Security Association. Own the field quality function across US, UK, and Australia, ensuring consistent processes and decisions in every region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing field quality functions, including quality holds, returns processes, and root cause analysis for hardware or electronics products. Proficient in utilizing analytics and dashboard tools to drive quality improvements and present KPIs to leadership.
Highest-signal resume keywords
Field Quality ManagementRoot Cause AnalysisQuality Holds ManagementERP Systems (SAP)Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ManagementReturns ManagementRoot Cause Analysis MethodsQuality KPI DevelopmentIncoming Quality Inspection
Soft Skills
CoachingSupervisionCollaboration
Tools & Technologies
JiraConfluenceSharePointPower BIAI Analytics Tools
Industry Keywords
Electronics ProductsConnected HardwareIoT HardwareDistributionNon-Conforming Material Disposition
Tech Stack
Tools & technologiesERPIoT
About the role
Key responsibilities & impact- Own the field quality function across US, UK, and Australia, ensuring consistent processes and decisions in every region
- Manage the quality hold process, including placing, tracking, and releasing product on hold through the quality hold board
- Lead stop-ship decisions and execution in line with the stop-ship SOP, coordinating containment with Warehouse, Sales, and Tech Support
- Oversee returns processes (RMA, DRMA, SRMA, and return-to-vendor), including review and approval of RTV requests
- Partner with Engineering and Procurement to drive root cause analysis and corrective action with suppliers on field failures
- Partner with Finance on warranty, returns, and non-conforming inventory costs, and with Safety/Legal on product safety issues
- Prepare and present quality KPIs, DRMA trends, and goals for the monthly business review
- Use analytics and dashboard tools to identify emerging field quality trends and prioritize actions
- Maintain and improve quality SOPs, trackers, and documentation
- Supervise, coach, and develop quality technicians across regions
Requirements
What you’ll need- 5+ years experience in quality, field quality, or returns management for hardware or electronics products
- Experience managing quality holds, stop-ship, containment, and non-conforming material disposition
- Experience with RMA, warranty, and return-to-vendor processes
- Experience with root cause analysis and corrective action methods (e.g., 8D, 5 Whys, Fishbone)
- Experience with ERP systems (SAP preferred) for inventory and returns transactions
- Experience building and presenting quality KPIs and metrics to leadership
- Experience supervising people or leading a team
- Experience supporting multiple regions or global operations
- Experience with Jira, Confluence, SharePoint, and Power BI
- Experience with AI or advanced analytics tools for quality data
- Experience with incoming quality inspection and supplier quality management
- Experience in distribution or with connected/IoT hardware products
- This position is not eligible for US visa sponsorship
Benefits
Comp & perks- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays