Senior Customer Service Associate

ESA - Electronic Security Association

. Serve as a customer contact for multiple divisions and accounts for the Electronic Division and Retail Division .

Posted 10/7/2026full-timeUnited StatesSenior💰 $19 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on order processing, issue resolution, and effective communication across multiple divisions. Proficient in utilizing tools like SAP and Salesforce to manage customer accounts and transactions efficiently.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyMicrosoft Office ProficiencySalesforce ExperienceEDI Transaction Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingIssue ResolutionAdministrative SupportData EntryOrder Status Monitoring

Soft Skills

Attention to DetailCommunication SkillsCollaboration

Tools & Technologies

SAPSalesforceMicrosoft OfficeTalkdeskHighRadius

Industry Keywords

Customer ContactLogisticsManufacturingSales ManagementShipping Discrepancies

About the role

Key responsibilities & impact

Serve as a customer contact for multiple divisions and accounts for the Electronic Division and Retail Division
Respond to inbound customer calls and emails regarding ship dates, issues, order changes, RMAs, and credits
Assist other customer service associates with administrative duties
Communicate with Logistics, Manufacturing, Regional Sales Managers, Outside Sales Representatives, Product Managers, and other stakeholders to resolve customer issues
Process orders, enter and expedite orders, change orders, process returns, monitor order status, and resolve discrepancies
Work with customers on short, damaged, or missing shipments and file shipping discrepancies
Provide administrative support for accounts and divisions
Work with Finance to resolve shortages, fines, and deductions on HighRadius
Work with Sales and outside representative agencies to ensure proper pricing is applied to orders

Requirements

What you’ll need

2+ years of customer service/account-related experience
Working knowledge of SAP
Demonstrated proficiency in Microsoft Office, Salesforce, and Talkdesk
Working knowledge of EDI transactions
Keen attention to detail
This position is not eligible for US visa sponsorship

Benefits

Comp & perks

Life and health insurance
Retirement programs with a company match
401k Plan
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
Vacation and holidays