FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Customer Service Associate
ESA - Electronic Security Association. Manage a portfolio of customer accounts across EMEA.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts and providing exceptional customer service across EMEA, with strong communication skills in English and French. Proficient in order management and logistics, with a focus on continuous improvement and stakeholder collaboration.
Highest-signal resume keywords
Customer Service ExperienceFluent EnglishProfessional-Level FrenchSAP ProficiencyOrder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementCustomer Account ManagementLogistics ExperienceSupply Chain KnowledgeAttention to Detail
Soft Skills
Strong Communication SkillsOrganisational SkillsSolution-Oriented ApproachAbility to Manage Multiple Priorities
Tools & Technologies
SAP
Industry Keywords
Customer CareEMEAManufacturersWholesalersDistributorsOEM Customers
About the role
Key responsibilities & impact- Manage a portfolio of customer accounts across EMEA.
- Act as the main point of contact for customer enquiries related to orders, deliveries, returns and general service requests.
- Build and maintain day-to-day relationships with customers through phone and email communication.
- Monitor order books and delivery schedules and provide customers with regular updates.
- Resolve customer issues and escalations in cooperation with internal stakeholders.
- Work closely with Sales, Supply Chain, Production Planning and Distribution Centres to support customer requirements.
- Support continuous improvement by gathering customer feedback and identifying areas for enhancement.
- Maintain accurate customer records and documentation.
Requirements
What you’ll need- Previous experience in Customer Service, Customer Care, Order Management or another customer-facing role.
- Fluent English and professional-level French.
- Strong communication skills, both written and verbal.
- Ability to manage multiple priorities and customer requests simultaneously.
- Strong organisational skills and attention to detail.
- A solution-oriented approach and confidence working with different stakeholders.
- Experience managing customer accounts or a dedicated customer portfolio.
- Experience working with manufacturers, wholesalers, distributors or OEM customers.
- Experience in supply chain, logistics or order management environments.
- Experience working with SAP.
- Spanish language skills.
Benefits
Comp & perks- Hybrid Working Arrangement
- Life Insurance
- Disability Insurance
- Pension