Senior Technical Support Associate

ESA - Electronic Security Association

. Facilitate issue identification and analysis .

Posted 9/15/2026full-timeSan Luis Potosí • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and technical issue resolution capabilities while maintaining high levels of productivity and adherence to operational standards. Proficient in Salesforce.com and SharePoint, with a focus on continuous improvement and effective communication.

Highest-signal resume keywords

Customer Service ExperienceTechnical Issue ResolutionSalesforce.comKnowledge ManagementStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue InvestigationRoot Cause AnalysisCall Center ManagementDocumentation SkillsProduct Testing

Soft Skills

Interpersonal SkillsReliabilityAccountabilityContinuous Improvement MindsetLeadership Impact

Tools & Technologies

Salesforce.comSharePoint

Industry Keywords

Technical Support ProcessesCustomer InteractionOperational StandardsBusiness AcumenPerformance-Driven Environment

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Facilitate issue identification and analysis
Investigate and resolve technical issues
Track request resolution
Provide technical training
Build relationships with customers
Test products and software
Develop and share knowledge
Adhere to assigned work schedules, including timely start of shift, breaks, and end-of-day expectations
Maintain full engagement during working hours, ensuring timely response and completion of assigned customer interactions
Provide reliable technical assistance to internal and external customers
Drive identification, investigation, resolution, root cause analysis, and replication of technical issues
Help develop Technical Support processes
Document and record all activity and communication
Build business acumen while addressing customers' technical needs

Requirements

What you’ll need

Customer service experience
Excellent English Communication Skills
Demonstrated reliability, including consistent attendance, punctuality, and adherence to work schedules
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Strong sense of accountability and ownership, with consistent follow-through on assigned responsibilities
Ability to work in a structured, performance-driven environment, maintaining high levels of productivity, availability, and adherence to operational standards
High level of commitment to customer service standards, operational discipline, and time and attendance expectations

Benefits

Comp & perks

Benefits that go beyond Mexican labor law
A collaborative and inclusive work environment
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects
Access to cutting-edge tools, resources, and a supportive team
The chance to work with a global, innovative company shaping the future in its industry