Technical Support Specialist I – Control 4

ESA - Electronic Security Association

. Report to a Technical Support Supervisor .

Posted 9/22/2026full-timeUnited StatesJunior💰 $21 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Control4 technical support, including installation, configuration, and troubleshooting of audio/video systems and home automation technologies. Possesses strong problem-solving abilities and exceptional communication skills to effectively assist professional integrators and document technical interactions.

Highest-signal resume keywords

Control4 Technical SupportTroubleshooting Across Multiple TechnologiesAdvanced Networking KnowledgeControl4 Automation Programmer CertificationExperience with Audio/Video Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Installation of Control4 ProductsConfiguration of Surveillance SystemsTroubleshooting Audio/Video SystemsHome Automation SolutionsNetworking TechnologiesVLANsFirewallsManaged SwitchesDigital SignageStreaming Solutions

Soft Skills

Exceptional Problem-Solving SkillsCustomer-First MindsetEffective Communication Skills

Tools & Technologies

OvrCLumaBinaryWattBoxClare

Certifications & Qualifications

Control4 Automation Programmer CertificationControl4 Certified Technician Certification

Industry Keywords

Custom Electronics IndustryProfessional IntegratorsAudio/Video DistributionCommercial AudioHome TheaterSurveillance TechnologiesHVAC ControlLighting ControlPower ManagementStructured Wiring

Tech Stack

Tools & technologies

FirewallsIoT

About the role

Key responsibilities & impact

Report to a Technical Support Supervisor
Provide intermediate Control4 technical support for installation, configuration, troubleshooting, and return processing
Act as the initial point of contact for Control4 professional integrators in the Standard Control4 Tier-1 queue
Deliver entry-level assistance across 80+ third-party brands
Support 20+ ADI exclusive brands by resolving routine technical challenges and escalating complex issues
Document customer and partner interactions, troubleshooting steps, and outcomes in internal systems
Recognize recurring issues and trends and communicate findings to senior team members or leadership
Manage and resolve technical issues across audio/video distribution, home theater, commercial audio, displays, digital signage, streaming, surveillance, security, HVAC, lighting control, home automation, video conferencing, power management, structured wiring, and custom mounts
Process product returns according to technical verification and return procedures
Follow standard procedures for frequently occurring issues, with supervision or guidance
Perform other duties as assigned

Requirements

What you’ll need

1–2 years of professional experience installing and programming Control4 products or equivalent related experience
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio-video, and other technology solutions
Strong aptitude for troubleshooting across multiple product categories and technologies
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts
Exceptional English communication skills, both verbal and written, with a customer-first mindset
Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups
Control4 Automation Programmer certification or Control4 Certified Technician certification valued
Familiarity with OvrC, Luma, Binary, WattBox, Clare, and other ADI exclusive-brand products and platforms valued
Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions valued
Experience with motorized window treatments, centralized lighting, and power management solutions valued
Experience supporting professional integrators or in the custom electronics industry valued
This position is not eligible for US visa sponsorship

Benefits

Comp & perks

Comprehensive benefits package
Life insurance
Health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation and holidays
Opportunities for professional development and career advancement
Collaborative work environment with access to cutting-edge technology