Patient Access Representative

Essentia Health

. Greet customers and facilitate the patient registration process .

Posted 10/2/2026part-timeDeer River • Minnesota • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, including obtaining demographic and financial information, scheduling appointments, and providing excellent customer service. Proficient in cash handling, reconciliation, and maintaining accurate medical records.

Highest-signal resume keywords

Patient Access Representative ExperienceHealthcare Business Insight’s Patient Access CertificationDemographic Data CollectionCash Drawer ReconciliationAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationData CollectionInsurance VerificationCo-Payment CollectionMedical Record Maintenance

Soft Skills

Customer ServiceCommunicationInterpersonal Skills

Certifications & Qualifications

Patient Access 2nd Level Certification

Industry Keywords

Patient AccessHealthcareClerical DutiesFinancial InformationWork Queues

About the role

Key responsibilities & impact

Greet customers and facilitate the patient registration process
Interview patients or representatives to obtain demographic and financial information
Provide documents and data for appropriate care and compliant, accurate registration and billing
Liaise between patients, Virtual Patient Registration Representatives, and Patient Schedulers
Complete patient checkout
Schedule follow-up appointments according to physician orders
Provide cost estimates and itineraries for upcoming appointments
Obtain insurance cards and identification and update medical records
Perform point-of-service data collection and collect co-payments and down payments
Reconcile the cash drawer and report daily deposit records
Maintain assigned work queues
Provide courteous customer service
Answer incoming calls and refer patients to the clinical team as needed
Sanitize registration equipment and restock supplies
Perform other clerical duties as assigned

Requirements

What you’ll need

Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date
Ability to obtain complete demographic details, financial information, and minimum health information
Ability to obtain copies of insurance cards and identification
Ability to collect patient co-payments and down payments and reconcile cash drawer
Ability to maintain work queues
Ability to answer incoming phone calls and schedule appointments
Ability to work rotating weekends
Day/Eve Rotation shift availability

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Supplemental insurance options
401(k) plan with employer contributions
Professional development through training
Tuition reimbursement
Educational programs
Flexible scheduling
Generous time off
Wellness resources focused on physical, mental, and emotional health