Patient Access Representative

Essentia Health

. Greet customers and facilitate the patient registration process .

Posted 9/17/2026part-timePequot Lakes • Minnesota • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, scheduling, and point-of-service collections while providing exceptional customer service in a healthcare setting. Proficient in managing patient information and maintaining accurate medical records.

Highest-signal resume keywords

Patient RegistrationSchedulingPoint-Of-Service CollectionsHealthcare Business Insight’s Patient Access CertificationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationSchedulingPoint-Of-Service CollectionsClerical DutiesCash Drawer ReconciliationMedical Record UpdatingCost EstimatesAppointment SchedulingDemographic Information CollectionInsurance Verification

Soft Skills

Customer ServiceCommunicationInterpersonal SkillsAttention To DetailProblem Solving

Certifications & Qualifications

Healthcare Business Insight’s Patient Access 2nd Level Certification

Industry Keywords

Patient Access RepresentativePatient SchedulerHealthcareMedical RecordsCo-PaymentsFollow-Up AppointmentsPatient CheckoutDemographic InformationFinancial InformationInsurance Cards

About the role

Key responsibilities & impact

Greet customers and facilitate the patient registration process
Interview patients or representatives to obtain demographic, financial, and minimum health information
Obtain insurance cards and identification documents and update medical records
Collect co-payments and down payments, reconcile the cash drawer, and report daily deposit records
Maintain assigned work queues
Provide caring customer service to patients, co-workers, and others
Answer incoming phone calls and schedule appointments
Refer patients to the clinical team as needed
Sanitize registration equipment and restock basic supplies
Complete patient checkout and schedule follow-up appointments per physician orders
Provide cost estimates and itineraries for upcoming appointments
Perform other clerical duties as assigned

Requirements

What you’ll need

Previous Patient Access Representative or Patient Scheduler experience preferred
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date preferred
Ability to work day/evening rotation
Ability to perform patient registration, scheduling, point-of-service collections, and related clerical duties

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Supplemental insurance options
401(k) plan with employer contributions
Professional development through training
Tuition reimbursement
Educational programs
Flexible scheduling
Generous time off
Wellness resources focused on physical, mental, and emotional health