Patient Access Representative

Essentia Health

. Greet customers and facilitate the patient registration process .

Posted 9/17/2026full-timeDeer River • Minnesota • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, including obtaining demographic and financial information, scheduling appointments, and managing patient interactions. Proficient in handling insurance documentation, co-payments, and maintaining accurate financial records.

Highest-signal resume keywords

Patient Access Representative ExperienceInterviewing SkillsInsurance Documentation ManagementCash Drawer ReconciliationAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationDemographic Information CollectionFinancial Information CollectionCo-Payment CollectionCash HandlingWork Queue ManagementClerical Duties

Soft Skills

Customer ServiceCommunication SkillsInterpersonal Skills

Industry Keywords

Patient SchedulingVirtual Patient RegistrationMedical Records Management

About the role

Key responsibilities & impact

Greet customers and facilitate the patient registration process
Interview patients or representatives through face-to-face and virtual interactions
Obtain demographic and financial information and required documents/data
Liaise between patients, Virtual Patient Registration Representatives, and Patient Schedulers
Complete patient checkout
Schedule follow-up appointments according to physician orders
Provide cost estimates and itineraries for upcoming appointments
Obtain insurance cards and identification documents and update medical records
Collect co-payments and down payments, reconcile the cash drawer, and report deposit records
Maintain assigned work queues
Answer incoming calls, schedule appointments, and refer patients to the clinical team as needed
Sanitize registration equipment and restock supplies
Perform other clerical duties as assigned

Requirements

What you’ll need

Previous Patient Access Representative or Patient Scheduler experience preferred
Ability to interview patients and obtain demographic, financial, and minimum health information
Ability to obtain insurance cards and identification documents
Ability to collect patient co-payments and down payments
Ability to reconcile cash drawer and report daily deposit records
Ability to maintain assigned work queues
Ability to answer incoming phone calls and schedule appointments
Ability to sanitize registration equipment and restock supplies

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Supplemental insurance options
401(k) plan with employer contributions
Professional development through training
Tuition reimbursement
Educational programs
Flexible scheduling
Generous time off
Wellness resources focused on physical, mental, and emotional health