Patient Access Representative – Casual

Essentia Health

. Greet customers and facilitate the patient registration process .

Posted 10/16/2026part-timeDetroit Lakes • Minnesota • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, including obtaining demographic and financial information, scheduling appointments, and providing exceptional customer service. Proficient in managing work queues and performing clerical duties to ensure efficient patient access operations.

Highest-signal resume keywords

Patient RegistrationDemographic Information CollectionAppointment SchedulingCustomer ServiceHealthcare Business Insight’s Patient Access Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionInsurance VerificationFinancial Information ManagementCo-Payment CollectionClerical Duties

Soft Skills

Professional CommunicationInterpersonal SkillsCustomer Care

Certifications & Qualifications

Healthcare Business Insight’s Patient Access 2nd Level Certification

Industry Keywords

Patient AccessHealthcare RegistrationPatient SchedulingPoint-of-Service Data Collection

About the role

Key responsibilities & impact

Greet customers and facilitate the patient registration process
Interview patients or representatives to obtain demographic and financial information
Provide documents and data needed for appropriate care and compliant, accurate registration and billing
Liaise between patients, Virtual Patient Registration Representatives, and Patient Schedulers
Complete patient checkout
Schedule follow-up appointments according to physician orders
Provide cost estimates and itineraries for upcoming appointments
Obtain and update insurance and identification information in medical records
Perform point-of-service data collection and report daily deposit records
Maintain assigned work queues
Provide caring, professional customer service
Answer phone calls, schedule appointments, and refer patients to the clinical team
Sanitize registration equipment and restock supplies
Perform other clerical duties as assigned

Requirements

What you’ll need

Minimum 8 hours every pay period
Ability to cross train into Clinic Registration, Emergency Department Registration, and Clinic Scheduling
Availability to work varying shift times
Availability to pick up one weekend shift every month
Ability to obtain complete demographic details, financial information, and minimum health information
Ability to obtain insurance cards and identification documents
Ability to collect patient co-payments and down payments and reconcile cash drawer
Ability to maintain assigned work queues
Ability to answer incoming calls and schedule appointments
Previous Patient Access Representative or Patient Scheduler experience preferred
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Supplemental insurance options
401(k) plan with employer contributions
Professional development through training
Tuition reimbursement
Educational programs
Flexible scheduling
Generous time off
Wellness resources focused on physical, mental, and emotional health