Patient Financial Services Counselor

Essentia Health

. Provide financial counseling to patients for Essentia Health services in-person and virtually .

Posted 9/28/2026full-timeRemote • Minnesota • United StatesJuniorMid-Level💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial counseling, including knowledge of payment options, Medicaid eligibility, and self-pay collections. Strong ability to analyze accounts and educate patients on their financial responsibilities while providing exceptional customer service.

Highest-signal resume keywords

Financial CounselingSelf-Pay CollectionsInsurance BillingCustomer ServiceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RegistrationCodingPayment MethodologySelf-Pay Liability Price EstimatesAccount Analysis

Soft Skills

CommunicationProblem-SolvingPatient EducationTeam Collaboration

Industry Keywords

Financial Assistance ProgramsMedicaid EligibilityHealth CarePatient Financial Services

About the role

Key responsibilities & impact

Provide financial counseling to patients for Essentia Health services in-person and virtually
Assist patients with navigating payment options, Medicaid eligibility, and financial assistance programs
Perform self-pay liability price estimates
Analyze accounts to evaluate, develop, and implement action plans
Educate guarantors and help resolve their financial responsibilities
Assist with patient phone inquiries from the Patient Financial Services call center
Consistently aim to exceed patient expectations and contribute positively to the working environment

Requirements

What you’ll need

Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills
Some trade course classes in accounting, business, and/or communications would be very beneficial in this position
2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Supplemental insurance options
401(k) plan with employer contributions
Professional development through training
Tuition reimbursement
Educational programs
Flexible scheduling
Generous time off
Wellness resources focused on physical, mental, and emotional health