Patient Financial Services Representative I

Essentia Health

. Manage and resolve high volumes of patient accounts for services provided by Essentia Health .

Posted 9/17/2026full-timeRemote • North Dakota • United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient accounts, providing financial assistance, and resolving billing-related inquiries through effective communication and action planning. Proficient in handling cash payments and collections while delivering exceptional customer service.

Highest-signal resume keywords

Patient Account ManagementSelf-Pay CollectionsCustomer Service SkillsFinancial Assistance SupportBilling Program Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Payment HandlingCollections ExperienceAccount AnalysisAction Plan DevelopmentDelinquent Account Follow-Up

Soft Skills

Exceptional Customer ServiceEffective Communication

Tools & Technologies

Computer ProficiencyBilling ProgramsAutomated Phone TechnologyPrinterFAXCopier

Industry Keywords

Patient AccountsFinancial ResponsibilitiesInsurance SupportCall Center ExperienceCollections

About the role

Key responsibilities & impact

Manage and resolve high volumes of patient accounts for services provided by Essentia Health
Act as the primary contact or liaison for patients regarding outstanding statements and inquiries
Provide support for insurance, coding, registration, financial assistance, and billing-related issues
Provide financial assistance via face-to-face communication and telephone using automated phone technology
Analyze accounts and develop and implement action plans with patients to resolve financial responsibilities
Follow up on delinquent accounts and payment plans
Collect patient accounts and follow up on collections by telephone or letters
Handle incoming patient mail and respond to inquiries via written communication

Requirements

What you’ll need

Experience with handling cash payments
Self-pay collections experience
Exceptional customer service skills
Knowledge of computers, software applications, printer, FAX, copier, and billing programs
Experience preferred in customer service, call center and/or collections
No educational requirement
No certification/licensure required

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and disability insurance
Supplemental insurance options
401(k) plan with employer contributions
Professional development through training, tuition reimbursement, and educational programs
Flexible scheduling
Generous time off
Wellness resources focused on physical, mental, and emotional health