Account Resolution Specialist

Essex Property Trust

. Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.

Posted 10/8/2026full-timeIrvine • California • United StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing eviction proceedings and delinquency while ensuring compliance with local, state, and national legal requirements. Provides exceptional customer service and effective communication with residents and legal counsel.

Highest-signal resume keywords

Eviction Proceedings ManagementCustomer Service ExperienceLegal Compliance KnowledgeAnalytical SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eviction ProcessesDelinquency ManagementLedger AnalysisReport WritingData Accuracy Maintenance

Soft Skills

Effective CommunicationMultitasking AbilityAdaptabilityIntegrityCustomer Service Orientation

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Unlawful DetainerSmall ClaimsLease ViolationsLegal LifecycleStrategic Guidance

About the role

Key responsibilities & impact

Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.
Manage all assigned evictions and delinquency.
Initiate timely and effective communication with residents, internal counsel, and external counsel.
Analyze resident ledgers for correctness, complete corrections, and review for legal proceedings.
Understand and remain attuned to local, state, and national legal requirements.
Provide strategic guidance and negotiations during eviction proceedings.
Ensure systems and data sources are up to date and accurate for reporting.
Maintain the highest level of service for internal and external customers.
Report on trends and causes of delinquency and provide resolution insights.
Assist with ad hoc requests and reports as needed.
Embody all Essex Values: act with integrity, care about what matters, lead at every level, do right with urgency, and seek fairness.

Requirements

What you’ll need

A High school diploma or GED equivalent is required.
1 to 2 years of Customer Service, accounting, and eviction proceedings experience is preferred.
Availability for five days each week, with potential weekends as necessary.
Ability to sit or stand for extended periods.
Ability to comprehend and interpret instructions and short correspondence.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Basic analytical skills.
Ability to multitask and adapt quickly to changing priorities.
Minimal travel may be required for occasional meetings, training, or conferences.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid parental leave
401k employer match
Excellence rewards
Wellness programs
12 paid holidays
15 PTO days
Housing discount of 20%
Competitive salaries
Career growth opportunities
Discretionary Annual Bonus program