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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer accounts, with a focus on collection, reconciliation, and dispute resolution. Proficient in analyzing payment behaviors and collaborating with cross-functional teams to enhance credit control processes.
Highest-signal resume keywords
Customer Account ManagementCollection ExperienceDispute ResolutionAnalytical SkillsERP Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ReconciliationCredit AssessmentPayment AnalysisRoot Cause IdentificationPayment Dispute Investigation
Soft Skills
Relationship BuildingInfluencing StakeholdersOrganizational SkillsTime ManagementProblem-Solving Skills
Tools & Technologies
SAPMicrosoft Excel
Industry Keywords
FMCGB2BCustomer Payment BehaviorCredit Control ProcessesAged Receivables
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage a portfolio of customer accounts, ensuring timely collection of outstanding balances
- Investigate and resolve payment disputes, deductions, claims and account discrepancies
- Perform detailed account reconciliations and identify root causes of payment issues
- Build strong relationships with customers and internal stakeholders to achieve positive payment outcomes
- Assess customer creditworthiness and support the management of credit limits and payment terms
- Analyze aged receivables, collection trends and customer payment behaviors
- Contribute to reporting, month-end activities, balance sheet reconciliations and audit requirements
- Support continuous improvement initiatives to enhance credit control processes and reduce future disputes
- Partner with Sales, Customer Service, Supply Chain and Finance teams to resolve complex account issues and improve business outcomes
Requirements
What you’ll need- Minimum 5 years' experience managing complex, high-value customer accounts
- Strong collection, reconciliation and dispute resolution experience
- Proven ability to build relationships and influence stakeholders across multiple functions
- Strong analytical and problem-solving skills with the ability to identify and address root causes
- Excellent communication, organizational and time management skills
- Ability to prioritize competing demands within a fast-paced environment
- Experience using ERP systems, with SAP highly regarded
- Advanced proficiency in Microsoft Excel
- Experience managing major customer accounts, FMCG retail accounts or large B2B portfolios will be highly regarded
Benefits
Comp & perks- Hybrid working arrangement based at the Springvale office
- Exposure to a diverse portfolio of complex customer accounts
- A highly supportive and collaborative team environment
- Opportunities to broaden your technical and commercial finance experience
- Visibility across multiple business functions and senior stakeholders
- Career development opportunities within a global organization committed to growth and learning