FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication and problem resolution. Proficient in managing customer inquiries and processing orders accurately while collaborating with various teams.
Highest-signal resume keywords
Bilingual Communication (English And French)Customer Service Experience (3+ Years)SAP Database ApplicationsMS Office ProficiencyExcel Spreadsheet Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInvoice ManagementComplaint ResolutionProduct Availability KnowledgeSales Support
Soft Skills
Attentive CommunicationTeam CollaborationResponsive CommunicationProblem-Solving
Tools & Technologies
MS TeamsSAP
About the role
Key responsibilities & impact- Interact with customers via telephone, fax, email, and other media
- Process sales and invoices so customer orders are dispatched, invoiced, and paid accurately and on time
- Resolve customer complaints or discrepancies
- Answer internal and customer enquiries about product availability, prices, delivery times, and order status
- Communicate and collaborate with production, warehouse, transport, and distribution staff to confirm order status and resolve complaints
- Provide timely and effective support to customers and sales teams
- Assist with ordering and internal and external enquiries
Requirements
What you’ll need- Minimum of 3 years in a customer service role
- Bilingual verbal and written language capabilities in English and French required
- Demonstrates attentive and responsive communication
- Ability to work in a team
- PC experience, including MS Office and MS Teams
- Experience with Excel spreadsheets
- Experience with SAP database applications
- Excellent oral and written communication skills
Benefits
Comp & perks- Opportunity to drive positive change for society and the environment
- Supportive, collaborative, friendly, and open work atmosphere
- Opportunities to learn and grow
- Support to reach full potential
- Winning culture motivated by a powerful purpose