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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer order management and logistics coordination, ensuring effective communication and collaboration with stakeholders. Proficient in supporting the Nordic market with strong organizational skills and fluency in Finnish and English.
Highest-signal resume keywords
Customer Order ManagementLogistics CoordinationFluency In Finnish And EnglishSAP Or Similar ERP SystemsOrganizational And Planning Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder-To-Cash ProcessProcess ImprovementAdministrative CoordinationTask Management
Soft Skills
Proactive CommunicationCollaborationProblem-Solving
Tools & Technologies
SAPERP Systems
Industry Keywords
Business AdministrationEconomicsLogisticsNordic MarketsBaltic Markets
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for customers and internal stakeholders
- Manage and monitor customer orders throughout the entire order-to-delivery process
- Coordinate and drive customer-related activities with relevant internal stakeholders
- Ensure clear, professional, and proactive customer communication
- Handle delivery deviations, product shortages, and operational issues
- Facilitate regular logistics meetings with customers to strengthen collaboration, address operational challenges, and improve service levels
- Contribute to continuous improvement initiatives within processes and ways of working across the Nordic Customer Facing team
- Support the Finnish market, Baltic markets, and provide backup support across the Nordic region
- Work closely with Sales, Supply Chain, and other specialist functions to support a smooth order-to-cash process
Requirements
What you’ll need- University degree or other relevant post-secondary education in Business Administration, Economics, Logistics, or a related field
- Experience working in a customer service, administrative, or coordinating role
- Strong organizational and planning skills, with the ability to manage multiple tasks and priorities simultaneously
- Fluent in Finnish and English, both written and spoken
- Experience with SAP or similar ERP systems is considered an advantage
- Knowledge of another Nordic or Baltic language is considered a plus
- Due to GDPR, applications must be submitted online via the career site; applications via mail are not accepted
Benefits
Comp & perks- Valued, empowered to grow, and challenged to achieve business results
- Collaborative and open atmosphere
- Opportunity to improve well-being for people and drive positive change for society and the environment