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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer-facing teams and leading Order-to-Cash processes while ensuring operational continuity and excellent customer service. Proficient in stakeholder management, KPI analysis, and cross-functional collaboration to drive performance improvements.
Highest-signal resume keywords
Customer Service ManagementOrder ManagementPeople LeadershipSAP ProficiencyKPI Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order-to-Cash ProcessesCustomer OperationsReporting ToolsBusiness Intelligence ToolsCase Management Systems
Soft Skills
Clear CommunicationActive ListeningProblem SolvingStakeholder ManagementInfluencing Skills
Tools & Technologies
SAPEDIMicrosoft Office
Industry Keywords
Customer-Facing ProcessesGeographically Distributed TeamsSales CollaborationOperational Continuity
About the role
Key responsibilities & impact- Supervise and manage the Customer Facing team and its interaction with customers and Sales & Marketing stakeholders
- Define priorities and targets for the Customer Facing and Order Management team
- Balance team workload according to daily C4 case volumes and priorities
- Lead end-to-end Order-to-Cash processes through cross-functional relationships
- Proactively resolve urgent topics using 360° customer visibility
- Act as the escalation point for the customer-facing responsible team
- Collaborate daily with the Solution Specialist Supervisor to ensure completion due dates and SLA adherence
- Maintain close relationships with sales managers to jointly manage customer interactions
- Review and approve daily value-added service requests outside customers’ segment catalogues
- Review dashboards and KPIs, identify improvement areas, analyze KPI deviations, define priorities, and create action plans to improve KPIs
- Lead a geographically distributed regional team of approximately six to seven direct reports
- Collaborate with Sales, Marketing, Finance, Master Data, Warehousing, Transportation, and other business partners
- Support employees through changing processes while maintaining operational continuity and excellent customer service
Requirements
What you’ll need- Relevant professional experience in customer service, order management, customer operations, or an Order-to-Cash environment
- Previous formal people-leadership experience, ideally within a regional, multinational, or geographically distributed team
- Understanding of customer-facing and order-management processes
- Working knowledge of SAP, customer relationship or case-management systems, EDI, and Microsoft Office
- Experience with reporting or business-intelligence tools would be an advantage
- Ability to communicate clearly, listen actively, build trust, set priorities, solve problems, manage stakeholders, and influence colleagues across a matrix organisation
- Fluent in professional English
- Knowledge of Hungarian, Polish, Greek, or Czech would be an advantage
Benefits
Comp & perks- Collaborative and open atmosphere
- Opportunities to grow
- Challenging work to achieve business results
- Occasional international travel for team-building, onboarding, and regional collaboration