Customer Quality Specialist

Essity

. Coordinate consumer and customer complaints from initial investigation through root cause identification, corrective actions and final resolution .

Posted 11/9/2026full-timeTarragona • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality investigation and manufacturing processes, with a strong focus on root cause analysis and corrective actions. Proficient in translating technical findings into comprehensive reports and collaborating effectively across cross-functional teams.

Highest-signal resume keywords

Quality InvestigationRoot Cause AnalysisManufacturing ProcessesCustomer FocusProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlData AnalysisProduct ValidationComplaint ManagementTechnical Reporting

Soft Skills

CommunicationCollaborationProactive Problem-SolvingRelationship Building

Tools & Technologies

Microsoft OfficeExcel

Industry Keywords

Chemical EngineeringPaper IndustryManufacturing ExperienceQuality DocumentationProduct Performance Analysis

About the role

Key responsibilities & impact

Coordinate consumer and customer complaints from initial investigation through root cause identification, corrective actions and final resolution
Partner with manufacturing sites to investigate quality issues, understand production processes and prepare Root Cause Analysis reports
Translate technical findings into clear, comprehensive customer reports and provide transparent updates
Participate in product validation to ensure products meet specifications and customer and consumer expectations
Prepare and maintain product data sheets, complaint statistics and quality documentation
Coordinate improvement initiatives across Essity manufacturing sites and lead quality working groups
Maintain and analyse product performance, assortment and competitor product data to identify trends and improvement opportunities
Collaborate with Manufacturing, Quality, Product Development, Sales and Marketing teams

Requirements

What you’ll need

University degree in Chemical Engineering, Chemistry, Engineering or another relevant technical discipline, or equivalent profiles with strong quality or manufacturing experience
Around three or more years of experience in quality, manufacturing processes or quality investigations
Experience within the paper industry, particularly converting or paper machine operations, is advantageous
Understanding of manufacturing processes, quality controls and problem-solving methodologies
Comfortable using Microsoft Office and Excel to organise and analyse information
Strong customer focus, problem-solving, communication and collaboration skills
Proactive, comfortable working independently and able to build effective relationships across manufacturing and cross-functional teams
Fluent in English

Benefits

Comp & perks

Collaborative and open atmosphere
Opportunities to grow
Empowerment to achieve business results
Purpose-driven work focused on well-being, society, and the environment