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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in international Customer Service and logistics export coordination, with a strong focus on process improvement, cost efficiency, and effective communication across cross-functional teams. Proficient in managing export documentation and operations to ensure compliance and customer satisfaction.
Highest-signal resume keywords
International Customer Service ExperienceLogistics Operations KnowledgeExport Documentation ProficiencySAP ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Export CoordinationLogistics OperationsSea Freight DocumentationAir Freight DocumentationProcess ImprovementCost Efficiency AnalysisMaster Data ManagementShipment CostingForecast Development
Soft Skills
Customer Service SkillsProactive Work AttitudeCross-Functional CollaborationInfluencing Organizational Outcomes
Tools & Technologies
SAPMS OfficeExcel
Industry Keywords
Export BusinessCustoms ClearanceIncotermsExport Customer LogisticsStakeholder Communication
About the role
Key responsibilities & impact- Coordinate, create, and process sales orders and invoices for Export customer dispatch
- Prepare Export documents to support customs clearance according to incoterms and local requirements
- Collaborate with local Customer Services and Supply Chain to manage out-of-stock situations for Export countries
- Analyze Export service complaints, implement corrective actions, and share information with stakeholders
- Verify invoices and maintain master data and shipment costing tables
- Identify necessary corrections for process improvement
- Oversee daily operations of Export Customer Logistics activities
- Ensure cost efficiency for customers
- Collaborate with key markets to develop and maintain forecasts and communication
Requirements
What you’ll need- Minimum 2 years of experience in international Customer Service or logistics export coordination
- Knowledge of Logistics operations, Export business and experience with Sea and Air freight documentation and processes globally
- Strong customer service skills and a proactive, independent work attitude
- Ability to work with cross-functional teams, influence organizational outcomes and to implement processes
- Proficient in SAP and MS Office, especially Excel
- Excellent communication skills
- Fluent in English
- German/Spanish skills are a plus
Benefits
Comp & perks- Vergütung nach Chemietarif
- Jahressonderzahlung
- Urlaubsgeld
- Bonus
- Altersvorsorgemodelle
- Jubiläumsprämie
- Kinderzuschuss
- Corporate Benefits & Mitarbeitervorteile
- Hybrides Arbeitsmodell
- Flexible Arbeitszeiten
- Zeiterfassung mit Überstundenausgleich
- 37,5h-Woche
- 30 Urlaubstage
- Zukunftsbetrag (u.a. als 5 Tage Urlaub, Lease-a-bike oder Auszahlung nutzbar)
- Lebensarbeitszeitkonto
- Strukturierte Einarbeitung
- Weiterbildungsangebote wie z.B. digitale Lernplattform
- Coaching & Mentoring als Teil eines individuellen Entwicklungsplans
- Teilnahme an Fachkonferenzen und Messen
- Vergünstigte Fitness-Mitgliedschaft
- Urban Sports Club
- Gesundheitsmonat
- Walk-and-Talk Meetings
- nilo.health & Achtsamkeitskurse
- PME-Familienservice
- Mitarbeiterbefragungen
- Du-Kultur
- Communitys & Netzwerke
- Co-Working Bereiche
- Führungsleitlinien
- Kantine
- ÖPNV-Zuschuss
- Fahrradstellplätze
- Kostenfreie Parkplätze
- E-Ladesäulen