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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management capabilities, with a focus on optimizing processes and ensuring compliance with legal requirements. Proficient in managing the order-to-billing process and utilizing tools such as SAP and Business Intelligence to enhance service levels and performance metrics.
Highest-signal resume keywords
Leadership SkillsSAP ProficiencyCustomer Service ExperienceProblem-Solving SkillsFluency in German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order-To-Billing ProcessPerformance Metrics DefinitionMaster Data ManagementProcess OptimizationProject Management
Soft Skills
Strong Customer OrientationExcellent Communication SkillsMental AgilityTeam Collaboration
Tools & Technologies
MS OfficeSAPBusiness Intelligence
Industry Keywords
LogisticsService ManagementClaims HandlingCompetitive Distribution Costs
About the role
Key responsibilities & impact- Lead, manage, and develop the assigned employees
- Ensure that assigned tasks and projects are completed accurately and on time
- Define and monitor performance metrics
- Plan, prioritize, and schedule teamwork
- Maximize service levels and ensure competitive distribution costs
- Monitor department-related activities and identify problem areas
- Optimize processes and continuously improve team performance
- Collaborate with Sales, Marketing, Controlling, and Supply Chain
- Align requirements and priorities
- Take responsibility for the order-to-billing process, including claims handling
- Monitor and further develop operating systems such as SAP, tools and apps, and document flows
- Ensure compliance with legal requirements and guidelines
- Ensure accurate master data entry, including condition management
- Report to the Service Management Director
Requirements
What you’ll need- University degree or at least 4 years of equivalent professional experience in customer service or logistics
- Proficiency in MS Office, SAP, and Business Intelligence
- Strong customer and results orientation
- Strong leadership skills, with experience managing a team based across multiple locations
- At least 3–5 years of experience
- Mental agility and the ability to manage conflicting objectives
- Excellent problem-solving skills
- Outstanding communication skills
- Fluent in German and English
Benefits
Comp & perks- Above-market compensation
- 14 monthly salaries
- Bonus
- Annual salary review process
- Pension and retirement plans
- Long-service bonus
- Childcare allowance
- Corporate benefits and employee discounts
- Factory outlet and free product distribution
- Hybrid working model
- Flexible working hours
- 40-hour workweek
- 30 days of annual leave
- Lifetime working-hours account
- Structured onboarding
- Professional development opportunities, including a digital learning platform
- Coaching and mentoring as part of an individual development plan
- Participation in professional conferences and trade fairs
- Bike leasing
- Health month
- Mindfulness courses
- PME Family Service
- Employee surveys
- Informal, first-name culture
- Communities and networks
- Co-working areas
- Leadership principles
- Company cafeteria
- Public transport subsidy
- Bicycle parking
- Free parking
- EV charging stations