Customer Service Representative, Lymphology

Essity

. Serve as a trusted customer owner, escalation resource, and process improvement partner within Customer Service .

Posted 10/26/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order management within the healthcare industry, ensuring compliance with HIPAA regulations while effectively managing customer interactions and resolving issues. Proficient in utilizing SAP and CRM systems to maintain accurate order processing and documentation.

Highest-signal resume keywords

Customer ServiceOrder ManagementSAP ExperienceHIPAA ComplianceStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingData EntryQuality NotificationsPricing QuotationsProduct Knowledge

Soft Skills

Attention to DetailTime ManagementProblem SolvingInitiativeCustomer-Centric Communication

Tools & Technologies

SAP P19SAP P14CRM SystemsMicrosoft OfficeEmail

Industry Keywords

HealthcareMedical IndustryCustomer Documentation5S StandardsCommercial Operations

About the role

Key responsibilities & impact

Serve as a trusted customer owner, escalation resource, and process improvement partner within Customer Service
Provide superior service as the single point of contact for servicing accounts, educating customers, handling complaints, and distributing Lymphology orders
Interact with customers via telephone and other media
Enter custom product orders in computer-based applications including SAP P19 and SAP P14 while complying with HIPAA regulations
Verify product descriptions, quantities, shipping, and billing information
Verify order accuracy and contact customers to ensure their needs are met efficiently
Educate customers on product warranty information, Total Satisfaction Guarantee, and Returned Goods Policy
Handle complex transactions and proactively offer options to solve customer needs
Safeguard confidential patient health information in compliance with HIPAA
Communicate with Medical Advisors, Territory Business Managers, company departments, shipping carriers, and outside agencies
Research discrepancies and provide prompt resolutions, including accurate creation of Quality Notifications
Provide pricing quotations
Handle confidential customer credit card information and process prepay transactions
Process marketing and sales sample orders
Fulfill requests for customer documentation such as invoices, order confirmations, MSDS sheets, catalogs, samples, swatches, prescription pads, and price lists
Maintain an orderly work area and current reference materials according to 5S standards
Maintain acceptable performance metrics and perform other duties to meet department goals

Requirements

What you’ll need

Associate degree, bachelor’s degree, or equivalent customer service, order management, healthcare, commercial operations, or business experience preferred
Prior customer service, order management, account support, claims, returns, billing, logistics, or related experience preferred
Experience using SAP, CRM systems, Microsoft Office, email, spreadsheets, order management tools, customer portals, or similar business applications preferred
Prior experience working within the Healthcare & Medical industry preferred but not required
Strong verbal and written communication skills with the ability to explain issues clearly, professionally, and customer-centrically
Demonstrated ability to take ownership and initiative
Accuracy, attention to detail, follow-through, time management, and ability to manage multiple priorities in a fast-paced environment
Ability to research issues, resolve discrepancies, interpret business rules, and make sound recommendations within defined guidelines
Comfort using digital tools and learning new systems, workflows, automation, AI-enabled tools, and reporting resources

Benefits

Comp & perks

Annual incentive bonus
United Healthcare PPO
EyeMed Vision Insurance
Delta Dental Insurance
Wellness program provided through Rally
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits including critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees
Individual Learning & Career Growth
Health & Safety Priority
Competitive Total Rewards