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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics operations and claims resolution, with a strong focus on customer service and effective collaboration with cross-functional teams. Proficient in managing customer service-related claims and executing resolutions to minimize customer impact.
Highest-signal resume keywords
Logistics Operations ExperienceClaims Resolution ExpertiseStrong Administrative SkillsConflict Resolution SkillsFluent English Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionLogistics OperationsCustomer Service ManagementTask ManagementCross-Functional Collaboration
Soft Skills
Organizational SkillsSolution-Oriented MindsetCustomer-Focused Approach
Tools & Technologies
SAPSAP S/4HANASalesforceC4
Industry Keywords
Customer LogisticsDelivery IssuesService ClaimsStakeholder ManagementRisk Mitigation
About the role
Key responsibilities & impact- Receive and manage all customer service-related claims
- Analyze service claims and coordinate with relevant internal stakeholders to resolve them
- Execute the resolution of service claims based on the outcome of the analysis
- Act as the main point of contact between Customer Service, hauliers, and warehouses to manage delivery issues impacting customers
- Collaborate with the Supply Service team to align actions that mitigate risks and minimize customer impact
- Coordinate customer requests with Customer-Facing and Supply Service teams when they may affect warehousing or transportation operations
- Report typically to the Delivery Monitoring and Service Claims Team Leader
Requirements
What you’ll need- Experience in logistics operations and claims resolution, particularly within Customer Service and Customer Logistics
- Strong administrative and organizational skills, with the ability to manage multiple tasks and priorities simultaneously
- Proven ability to collaborate effectively with cross-functional teams and stakeholders
- Strong conflict resolution skills combined with a solution-oriented and customer-focused mindset
- Fluent English skills required
- Additional language skills in French, Italian, Spanish, or another European language are considered an advantage
- Knowledge of SAP or SAP S/4HANA, as well as C4 or Salesforce, is a plus
Benefits
Comp & perks- Competitive salary
- Corporate Benefits & other employee benefits
- Comprehensive training and development opportunities
- Technical and individual training opportunities through e.g. digital learning platform
- Inclusive working environment
- Communities and networks
- Scope for responsibility and creative freedom